Route 23 Honda New Jersey Dishonest Honda Dealership Pompton Plains New Jersey
This dealership has absolutly no morals.
I am a current customer and my three year lease is ending so I was approached by phone to see if I was interested in re-leasing a new vechicle from them.
I met with a salesman and worked out all the details on a new lease. I was guaranteed the vehicle I selected with a 36 month lease and a down payment of $ 1500.00 with monthly payments of $ 426.00 per month.
When I went to sign the papers the deal changed to $ 3000.00 down and payments of $ 509.00 per month.
I emailed the General Manager the next day and he did not even have the decency to respond. What kind of dealership would conduct business in this matter?
Steve
Stanhope, New Jersey
U.S.A.
1 Updates & Rebuttals
Abar
Kinnelon,New Jersey,
U.S.A.
Why not pick up the phone?
#2REBUTTAL Owner of company
Thu, July 29, 2010
I am responding to this two years after it happened, since I just found the complaints surfing the web. I don't have any information to dispute what has been described here. All I can say it is not the way we do business and the dramatic difference in the numbers points to a misunderstanding or miscommunication. Why would anyone close a deal so different from an originally negotiated deal? I wouldn't be in business for long doing things that way! I don't blame the complaintant for going elsewhere with his/her business based on their perception of what happened.
As for no return email? My recommendation to all consumers in any industry: visit or phone. I don't know if this customer was "hiding behind the email" (I've done that before) but Our managers pick up the phone when they can, they return phone calls when they get a voicemail and they return emails when they get them. It is possible, as most know that a spam filter caught it, the address was off only a letter or number and it didn't go through.
We deal with the public face to face everyday, it just seems crazy that we would ignore an eamil and let something like this fester.