Complaint Review: Rove Concepts

I bought a Saarinen womb chair replica, from Rove Concepts online, which was beautiful until it began to fade about nine months later. When I corresponded with the claims department, I was told that fabric issues were not covered under Warranty. I was asked whether the chair was sitting in a sunny spot. I told him that I live in Washington State, which is not particularly known for its abundance of sunny days. He said that my husband and I caused the problem through "general use" or sitting on it. 

We picked up the chair in Ferndale, WA, to avoid the $500 delivery fee from their warehouse to our home (87 miles).

I could include a frustrating exchange between myself and the customer service representative, and will be happy to do so for anyone who is interested in seeing it.The bottom line is that I do not know when I have felt so frustrated with a business. RC simply does not care about my problem and will make no attempt to do anything to alleviate what is obviously a serious problem with the fabric which was "imported from Denmark," simply because it is "not covered by Warranty." 

My concerns were totally dismissed.