Complaint Review: Row Your Boat Rentals

I had intended a nice family getaway at Swartswood State Park. The primary attraction is the lake and prospective fishing. My husband and brother in law had already arranged for two boat rentals, both paid deposits.

My parents drove up to visit, resulting in my need to rent a third boat. I went to the docks where "Row Your Boat Rentals" was being run by two teenage girls and one teenage boy. Mind you this is on state park property. The fee was $26 for a day plus a $10 deposit. I handed the girl $40, she then dropped the cash box on the floor.

While she picked up the money her co-worker had me sign all legal documentation waiving rights, etc. I helped my mom and sister on with their life jackets. In my rush to meet up with my husband and father in the other two boats I forgot that the girl had neglected to give me my $4 change, fine my fault. Upon returning I handed my receipt and asked that they count the cash box at the end of the day and if they come up four dollars over to let me know.

The worse was when the kid took my receipt and refused to give me my $10 deposit because the girl never wrote it down (of course not she was picking change up off the floor). My husband asked if they always take deposits and the boy said yes that was policy but that the girl wouldn't let him. Again I tried to be nice about it and tried to leave my name and campsite number. The boy scribbled the number on the piece of paper, never returned my receipt and walked away.

I tried going to the ranger's office and they said they could not help because it was not their busines.. So now I was out $14 and nobody cared, their was no legal responsible adult to listen.

amy
highland lakes, New Jersey