Complaint Review: ROY NEWSOME ENTERPRISES

I FOUND THIS COMPANY WHILE RESEARCHING VEHICLE SIGNAGE .
THE PRICES WERE GREAT AND THERE WAS NO MINIMUM ORDER INDICATED ON THE HOME PAGE OR AT ANY TIME DURING THE SIGN ORDER PROCESS. SO I CO,PLETED THE ORDER AND PAID BY PAYPAL , AFTER A FEW DAYS THE ORDER WAS NOT HERE AND THE COMPANY HAD NOT CONTACTED ME. IN MY INQUIRY I WAS TOLD THERE WAS A MINUMUM ORDER AND IT MUST BE AT LEAST 100.00. I TOLD THEM THERE WAS NO MINIMUM ON THE WEBSITE, AND WENT AND CHECKED AT THE SAME URL I ORDERED FROM . NO MINIMUM ORDER. THEY SENT ME AN EMAIL AND SAID I MUST BE BLIND. SO I CHECKED AGAIN AND ON THE HOME PAGE IN BRIGHT RED LETTERS IT SAYS 100 DOLLAR MINIMUM ORDER. I MAINTAIN WEBSITES AND IT TAKES A MINUTE TO UPLOAD AN UPDATED PAGE.

SO REGARDLESS WHEN THEY INSTITUTED THE MINIMUM ORDER IT WAS NOT THERE ORIGINALLY. THATS DECEPTIVE.

AND BECAUSE THEY WONT CLAIM THE MONEY FROM PAYPAL, I CANT DISPUTE IT. AND BECAUSE IT IS UNCLAIMED I CAN'T CANCEL IT. PAYPAL IS MAKING ME WAIT 30 DAYS BEFORE THEY WILL CANCEL IT. THEN UP TO ANOTHER 30 DAYS TO GET A REFUND.

THE LESSON HERE IS DO NOT USE PAYPAL WITH COMPANIES YOU DON'T KNOW. IF I HAD PAID BY CHECK OR CREDIT CARD IT WOULD ALREADY BE RESOLVED. AS A SIDE NOTE...PAYPAL SUCKS. CUSTOMER SERVICE HAS BEEN A JOKE.

Bill
BAKERSFIELD, California
U.S.A.