Complaint Review: Royal Camera

Dear Sirs,

On 9-17-2004 I placed an order with Royal Camera for a digital Canon EOS Camera. About two weeks after placing the order I contacted Royal Camera, http://royalcamera.com/caneos30kitd.html to find out the status of my order. They told me the camera was on backorder and would be shipped in 3 weeks.

After waiting the three weeks I contacted them again, only to be told that the camera was not in yet and it would be 3 more weeks. Again I patiently waited.

After numerous attempts to find out when my camera would be shipped, today, 12-13-2004 they informed me that it would not be shipped in time for Christmas, and when I complained they cancelled the order.

Every attempt I made to resolve the issue was met with the same procedure, they tried to sell me a more expensive camera. This is an item that they obviously do not stock nor intend to stock. They simply use it as a low price leader and then attempt to upsell the customer.
In my opinion they need to be investigated. They are giving people the ROYAL shaft!

Sincerely,

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Marshall
Decatur, Alabama
U.S.A.