Royal Caribbean International Royal Caribbean Cruise If you complain you get the "Royal" finger Miami Nationwide
Just come back from a cruise on Royal Caribbean's Voyager of the Seas.
This was not my first cruise with Royal Caribbean but it was the worst holiday experience of my 56 years.
The company has definitely reduced the quality of its product to the point where this now resembles a floating stag party complete with nightly rugby songs, disgusting food served on plastic plates and de-salinated water served in plastic glasses.
Service was third rate and complaints got heated all around us in the restaurants, by the pools at customer service................
Everything was a rip off, drinks, excursions, water, service charges, TV, internet, next cruise purchases, shops........... It took some considerable skill to navigate all the Royal Caribbean scams.
On three of our stops we queued for hours to get on and off the ship because of Royal Caribbean incompetence and then instead of saying sorry Royal Caribbean blamed the Australian Authorities.
I have never been on a cruise where guests we so anti the operator. I honestly thought there was going to be a riot at one stage because the food was so bad and Royal Caribbean just kept apologising and giving out worthless cruise vouchers but did nothing about the problems.
On the first day, Royal Caribbean messed up the loading of cases and in some instances it took 12 hours to match guest with case. Customer Services just spouted lie after lie to try to appease the angry mob. Most guests had to go to Level 1 to retrieve their own cases. Many of the cases had been opened by Royal Caribbean and items taken out such as alcohol without the owner present.
I saw a couple of guys on Level 1 who were ready to kick off because of the lies and deceit shown by the crew.
I wrote to Royal Caribbean and pointed out at least 10 instances of breach and I got a letter back telling me to refer my complaint to arbitration which I've now done.
This is a dishonest, disreputable bunch of sharks who take your money and then give you nothing but broken promises in return and when you complain you get the "Royal" finger. There are some lovely cruise companies out there Royal Caribbean isn't one of them.