Complaint Review: Royal couture fashion

On 8/31/15 I placed an order totaling $174 approximately. On 9/3 I emailed customer service asking for the status of my order of which they replied back on the same day asking if I was aware of their two week turnaround. I replied back indicating I was not. The website says 7/10 day turnaround. On 9/8 I emailed them back again asking for an ETA of which they responded with 9/15. I emailed them again in 9/15 for an update because I never received an email with tracking information. The response email said "Hi , we had a partial shipment on those items, we are expecting another shipment on those items, if you do not wish to wait we can issue refund or send other items> ?" They then told me they had not received the items and it will be another 1/2 weeks. On 9/16 I received another email from them which said "Hi Tiffany, The item was due to ship yesterday per our 2 week turnaround, we had a partial shipment to us to clarify, nothing has been shipped to you.". Here it is today, 9/21/15 and I still have not received anything. I emailed them again this time very upset asking for another update and expressing my anger by telling them that if I do t receive my order by 9/26 I would be contacting my credit card company to dispute the charges. A lady named Nicole then called be back right away yelling at me and being very unprofessional! She indicated that she was empowered to treat me the way she was because I threatened the company via email. The only threat I made was saying that I will be posting negative reviews of the company and filling a police report if I do not get my order or money back. She then indicated that she canceled my order! Never in all my life have I EVER received such poor customer service!