Complaint Review:
Royal Management
Royal Management Mr. Gentry, Dan Belcher, Bo Pena, Noble Finance Corp. Slander and Harrassment, Short-Term Consumer Loans san Antonio, Texas
Part 1
I was hired as a MIT for the Rio Grande City, TX Branch 11/1/10. While I was being trained by some guy named Sixtos, I found the customer service procedures to be quite unethical. I listened to the calls being made by the two girls that were there before me and heard comments like "why are you hiding"....... "I'm going to go and take all your stuff"...... "If you don't have money to pay your bills, how do you live? I have never in my life heard anyone speak that was to a customer. Not only that but this so-called Supervisor told the girls to call ALL the numbers on the account and leave threatening messages. I was disgusted and vowed that things would change as soon as I took over. Mr. Sixtos leaves the store with a 37% slow file and as of 3/19/11 at 12pm; I got it down to 21.75%. I find this to be pretty amazing and so did my superiors.
Here's the kicker, I had a new Supervisor named Bo Pena and Ive noticed some weird stuff happening with the money from certain accounts so I took notes on a sticky note and dated the info 1/20/2011, the transactions were forged with my signature (a decent one but still forged) by Nancy, the girl that got hired 11/12/10. This was the first encounter. I let BO know. NO REPLY. Mind you this was by text cause thats the form of communication he wanted at all times.
Part 2 starts with "Thursday"
3 Updates & Rebuttals
fedupinTX
Rio Grande City,Texas,
United States of America
Slander and Harrassment Update
#4Author of original report
Thu, March 31, 2011
fedupinTX
Rio Grande City,Texas,
United States of America
Slander and Harrassment Update
#4Author of original report
Thu, March 31, 2011
Due to me providing proof that an employee was stealing money from certain accounts/customers, i was forced to resign. Now, Royal Management is steadily trying to file charges against me for "forgery and fraud". This is demeaning and hurting my reputation to the point that I can't find employment now. I believe that the higher mangement in this company is capable of distoring the truth with lies. They slander my name and I feel that this is one the of things I can do to defend myself. I expected retaliation but NOT to this extent. I'm stressing out and I feel like I can't go on with my daily life. When I spoke to Dan Belcher about the situation on 3/21/2011 (Monday), I felt cornered and insecure. He was cold and unwilling to help me in the matter. He questioned my integrity which was very uncalled for. He stated to me that if they found that "I" stole money, they would press charges on "ME". Of course this was after I let him know that I gave my supervisor proof that Nancy was stealing money from "charged-off" accounts. He assumed that I never contacted my supervisor about this issue but I had. Several times. I had proof of this too. It was all on my phone (text messages). My Text messages proving this had disappeared from my BlackBerry phone. But how? I called the cellular company, went to a store and even asked someone I know personally to ask if text messages can be removed remotely. All of these resources gave me the same response, "only if the texts are over 30 days they will fall off your phone". The thing is I hadn't reached 30 days when they got removed and ONLY the messages to My supervisor were deleted. Interesting right? Nancy's husband works for Border Patrol and now anyone coming out of the parking lot of where I reside gets questioned by Border Patrol. They were informed that I was "suggling Illegal Aliens". Considering where I live and how close I live to the Rio Grande, they have to check. This has just turned into a game.
I did nothing but regain the trust from customers and I even put my own money to fix the office. I had to practically beg for new carpeting due to it being over 10 years old and so dirty that people didn't feel comfortable being in there. I provided superior customer service at all time. Something that the customers weren't used to from that office. Something needs to be done and it needs to be done fast.
fedupinTX
Rio Grande City,Texas,
United States of America
Slander and Harrassment Update
#4Author of original report
Thu, March 31, 2011
Due to me providing proof that an employee was stealing money from certain accounts/customers, i was forced to resign. Now, Royal Management is steadily trying to file charges against me for "forgery and fraud". This is demeaning and hurting my reputation to the point that I can't find employment now. I believe that the higher mangement in this company is capable of distoring the truth with lies. They slander my name and I feel that this is one the of things I can do to defend myself. I expected retaliation but NOT to this extent. I'm stressing out and I feel like I can't go on with my daily life. When I spoke to Dan Belcher about the situation on 3/21/2011 (Monday), I felt cornered and insecure. He was cold and unwilling to help me in the matter. He questioned my integrity which was very uncalled for. He stated to me that if they found that "I" stole money, they would press charges on "ME". Of course this was after I let him know that I gave my supervisor proof that Nancy was stealing money from "charged-off" accounts. He assumed that I never contacted my supervisor about this issue but I had. Several times. I had proof of this too. It was all on my phone (text messages). My Text messages proving this had disappeared from my BlackBerry phone. But how? I called the cellular company, went to a store and even asked someone I know personally to ask if text messages can be removed remotely. All of these resources gave me the same response, "only if the texts are over 30 days they will fall off your phone". The thing is I hadn't reached 30 days when they got removed and ONLY the messages to My supervisor were deleted. Interesting right? Nancy's husband works for Border Patrol and now anyone coming out of the parking lot of where I reside gets questioned by Border Patrol. They were informed that I was "suggling Illegal Aliens". Considering where I live and how close I live to the Rio Grande, they have to check. This has just turned into a game.
I did nothing but regain the trust from customers and I even put my own money to fix the office. I had to practically beg for new carpeting due to it being over 10 years old and so dirty that people didn't feel comfortable being in there. I provided superior customer service at all time. Something that the customers weren't used to from that office. Something needs to be done and it needs to be done fast.