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  • Report:  #99558

Complaint Review: Royal Prestige

Royal Prestige will not refund our deposit $182.00 although I was told they would. Rip-off! Milwaukee Wisconsin

Rip-off Report Investigation: shows that Hy Cite / Royal Prestige is fulfilling its commitment to provide excellent customer service. Rip-off Report gives Hy Cite / Royal Prestige a POSITIVE rating in customer support & quality assurance. They pledge to resolve complaints & address any issues - committed to 100% satisfaction - consumers to feel safe & secure.

  • Reported By:
    — Fridley Minnesota
  • Submitted:
    Mon, July 19, 2004
  • Updated:
    Wed, August 04, 2004
  • Royal Prestige
    9203 West Bluemound Road
    Milwaukee, Wisconsin
    U.S.A.
  • Phone:
    414-774-0993
  • Category:
    Specialty Stores
*UPDATE Employee: Customer dosen't respond to calls. *UPDATE Employee: Customer didn't respond

I sent a letter to the company dated 5/24/04 that reads as follows:

"This was sold by Crystal Gomm on March 31, 2004 with the direct statement that she would put the order on hold until sometime in August so that we would receive this order after our wedding on September 10, 2004. Please note that Ms. Gomm left the date on the back of the contract blank for this purpose. I understood from Ms. Gomm that I could cancel this order at anytime before she ordered it. I have no doubt that this is an excellent product at a price of $1,982.00 but this is too exorbitant of a cost for us. I am requesting that this order be canceled and a full refund of the deposit be returned."

I was informed by them that the ordered had been placed and we are not able to get our refund back. I have not received a response to my letter as of today (7/19/04) either.

Alysa
Fridley, Minnesota
U.S.A.

2 Updates & Rebuttals

Mike

Milwaukee,
Wisconsin,
U.S.A.

Customer didn't respond

#3UPDATE Employee

Tue, August 03, 2004

We have called this customer and left messages for her to call us so we could work out something in regard to her order. SHE HASN'T RESPONDED.

We are canceling Ms Jenkins order and will be refunding her deposit of $182.00

Mike C.
Manager

Mike

Milwaukee,
Wisconsin,
U.S.A.

Customer dosen't respond to calls.

#3UPDATE Employee

Tue, August 03, 2004

We have called this customer and left messages for her to call us so we could work out something in regard to her order. SHE HASN'T RESPONDED.

We are canceling Ms Jenkins order and will be refunding her deposit of $182.00

Mike C.
Manager

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