Royal Protection Plan AKA Heritage Warranty Insurance Cancellation ripoff Ocean, New Jersey Nationwide
On July 12, over the phone, I purchased an auto warrany from Joan Conti at Royal Protection Plan of America, owned by Heritage Warranty Insurance. At that time, she told me that if I found a better warranty, I had 60 days to cancel theirs and receive a refund immediately. I received the policy on July 25th and it was for a higher premium than quoted. I had given Joan a downpayment of $500.00 over the phone from my credit card/debit card. I called RPP and asked to cancel. They said no problem, but I needed to send them the original back with cancel written on it. I did this, and they confirmed they had received it on August 3rd. To date, they have not sent me or credited by card the $500.00 refund. Everyday they give me a different story and tell me they are doing it, but they never do. I suspect they are trying to wait till the 60 days are up and not refund it at all. This is insurance fraud and this company should be shut down.
Cindy
New Port Richey, Florida
U.S.A.
5 Updates & Rebuttals
Cindy
New Port Richey,Florida,
U.S.A.
Refund eventually received
#6Author of original report
Sun, August 27, 2006
Michael, thank you for taking an interest in this. I am have collected my refund, though it took 6 months to do so. I am very disappointed that your company quoted me a lower price than what the warranty came back as, and in fact, not long ago, I cancelled another policy with you because your salesperson told me it was a "bumper to bumper" just like from the manufacturer when infact it covered very little.
After my husband who is in the car business called and spoke with your representative and asked him point blank questions about coverage, we figured out that what I was originally told was not true, and we cancelled that policy also. I did receive a credit for that refund within 3 months. You need make sure that your representatives are upfront about what is covered under your plans, not just try to make a sale
Cindy
New Port Richey,Florida,
U.S.A.
Refund eventually received
#6Author of original report
Sun, August 27, 2006
Michael, thank you for taking an interest in this. I am have collected my refund, though it took 6 months to do so. I am very disappointed that your company quoted me a lower price than what the warranty came back as, and in fact, not long ago, I cancelled another policy with you because your salesperson told me it was a "bumper to bumper" just like from the manufacturer when infact it covered very little.
After my husband who is in the car business called and spoke with your representative and asked him point blank questions about coverage, we figured out that what I was originally told was not true, and we cancelled that policy also. I did receive a credit for that refund within 3 months. You need make sure that your representatives are upfront about what is covered under your plans, not just try to make a sale
Cindy
New Port Richey,Florida,
U.S.A.
Refund eventually received
#6Author of original report
Sun, August 27, 2006
Michael, thank you for taking an interest in this. I am have collected my refund, though it took 6 months to do so. I am very disappointed that your company quoted me a lower price than what the warranty came back as, and in fact, not long ago, I cancelled another policy with you because your salesperson told me it was a "bumper to bumper" just like from the manufacturer when infact it covered very little.
After my husband who is in the car business called and spoke with your representative and asked him point blank questions about coverage, we figured out that what I was originally told was not true, and we cancelled that policy also. I did receive a credit for that refund within 3 months. You need make sure that your representatives are upfront about what is covered under your plans, not just try to make a sale
Michael
Ocean,New Jersey,
U.S.A.
REFUND TO CINDY OF NEW PORT RICHEY FLA.
#6REBUTTAL Owner of company
Sat, August 26, 2006
Cindy,
i am michael shaftel the ceo of dealer services. one of my customer service representatives showed me your complaint. please call me directly at either 732-918-7106 or 908-489-4054. i want to make sure you have been properly taken care of.
i have been in this business at the same address since 1993. additionally, i have been in the automotive warranty business for better than 25 years. any problems you might have incurred with my company i would like the opportunity to resolve.
michael shaftel
J
Beachwood,New Jersey,
U.S.A.
the truth about your complaint
#6UPDATE EX-employee responds
Thu, August 17, 2006
I am Joanne Conte, I used to work for this company and it is not owned by anyone other than Michael Shaftel (aka his wife Michelle on legal records)....Heritage is just one of the insurance companies they sell for..(they are a marketing (telemarketing) center)...Located out of Ocean NJ at 3430 Sunset Avenue. I never sold this warranty to you, simply because I left the company prior to the date you purchased it, yet I can see how they used my name, since I had the templates for emails with my name and contact information..In addition after seeing your address I personally never marketed or sold for this company in the state of Florida...The company's contact information if it helps is 732-918-9299 or you can call the owner directly at his cell # on 908-489-4054..I truly hope you get your money back.. and I would continue to pursue it if you haven't already..I wish you the best! Remember salespeople are not the ones to blame for how the company treats the customers after the sale is complete, that is a direct reflection of the ownership.