Complaint Review: Royalgorgejellystone Park And Campground

our family was planning a trip tot he colorado mountains for a vacation. we looked up the royal gorge area and was directed to the Royal Gorge Jellystone Park Camp Resort! in Cnanon city, Colorado.

We called and spoke to a rep their, not an owner. I explained that we need camping for six people and an rv site. she quoted me a ratef 21.oo for the campground for seven nights and 38.oo a night for the rv site for 7 nghts. we make the reservation and gave a deposit of one nights stay for both sites. she said that she would mail us some information and confirmation.

Six days later we still had not received the info, so i called back on Sunday July 13th and spoke with a woman who said she was the owner. Rudely, she toldme that she did the mailing and that she had mailed the literature out. I then asked her about adding a third tent to our campsite, She told me that their policy as that only one tent was allowed and our reservation was for one tent. I explained that I had told the reservation lady a week prior that we woudl have two tents. this woman then rudely told me that was not the case. I explained that we neede to put upthree tens and also had a rv. she toldme about additinal charges: each tent would cos 7 more dollars with alimit of tow per site and each person over two would cost 5 dollars per person. I asked if we could put the third tent on the rvf site. she said yes for extra money. I explained toher that was expesive, she then hung up on me. I called back and told that the her husband would call me back.

he called me back about 20 minutes laer. He went over the costs with me in a very nice conversatinal tone,. then he told me that I was rud etohis wife. I explained that this wife was rude to me and that she hung up on me. he then sai that if i got tohis private property park with an attitude he would ask me to leave and call the sheriff to have my familiy removed from his park. At htis piont I simply told him to go ahead and cancel our reservation.

he then told me tha the would cancel our reservation but charge us 20 dollars for doing so. I told him that in no way was I going to pay him for his wife being rude and him not wanting us there. So I told him to keep our reservation and not cancell it . It was then he said, no, I do not want you on my property, you and your family are not welcome. I said in that case then refund our money. He said he would still keep 20 dollar sof our money regardless.

i asked him how he ws going to cancel our resevation at his discretion and still charge us a cancellation fee? he said to badd

Of course I am filing a complaint with the chamber of commerce there and also with the attoerny general's ofice and file a dispute with my credit card company.

This guy and his park is a big rip off.

by the way, all his camping is on gravel, rv sites on gravel, tent camping is on gravel which they will not tell you until after they have your paid reservation, also, no treees.

Raymond
CLARKSVILE, Arkansas
U.S.A.