Complaint Review: Royalty Skin Santa Ana CA

Royalty Anti Aging Serum and Royalty eye cream are advertised on the internet as a company owned by Ivanka Trump and offers a free .5 oz sample of the products for which they only ask that you pay the postage to deliver it. I searched the website to find out if there was any trial offer period from which you would then be required to accept more products. I could not find anything. It was again asserted that Ivanka Trump was so impressed with the results of this product that she was endorsing it and willing to give away free samples. The USPS delivered my .5oz products within a week of my order which I put on my VISA card for the postage. Yesterday upon reviewing my charges on my Visa bill I saw that Royalty under the name BKA-creamstore and RMH Glowserum charged my credit card abt. $90.00 each for abt. $200. total for a sample size product.

I called the phone number on my Visa Statement and requested an explaination. The woman on the call center line said it was indeed for the Royalty products I had ordered and the product had to be cancelled or returned by 1/12/2017 as it stated or I would be charged. I told her I found nowhere that was advertised as such and that it was in fact advertised as a free sample. She stated that she could not reverse the charges to my Visa account. I asked her to put that in writing and to send me an email stating that no refund would be given. I also told her that I was calling my credit card company to stop payment on their false advertised and fraudulant charge to my Visa card. She stated that I should not call my credit card company because the charges had already gone through and they would not help me.

I immediately called my Visa credit card at CHASE and they stated they would cancell the charges and refund the about $200. to my credit account. I spoke to a representative who confirmed that this company had many complaints and that the "trial period" was not advertised or endorsed by the Trump family.

I also looked at the Consumer Reports rating on this product and far less expensive over the counter anti aging serums such as ROC recieved much better consumer reviews for 5 times the amount of product and at less than half the price on Royalty Advance Anti-Aging Serum. THis is a buyer beware scam. Don't fall for it. Additionally the # 1 active ingredient is water and it also contains alcohol which will dry your skin.