Complaint Review: RR Amazon

Amazon is known for ripping off their sellers. Everything you have heard about Amazon ripping of the sellers, who sell on their website, is TRUE, because it happened to me. A buyer reported to Amazon's A-Z Guarantee Claim that s/he never received the book. Amazon sent me an email stating that I had a few days to reply. I replied the same day and told Amazon about the transaction. I even supplied them with the delivery conformation. The book was delivered. Nonetheless, an Amazon Investigator replied a few hours later, finding me responsible for the chargeback, even though the book was shipped and delivered. Amazon Co. are cowards and unprofessional. I now understand why they call it the Amazon's A-Z Guarantee, because no matter what Amazon will always find the seller responsible (even if the product was delivered)! Why I'm I responsible for a book that I shipped? AND a book that was delivered? Shouldn't Amazon be responsible? Something is wrong with the picture!

Amazon takes most of the commission anyways - so they are just greedy. Most of the times when you sell on Amazon, they take most of the money for their commission, and the seller may be left with practically nothing. What's the point? So, I'm done with Amazon. I removed all my book listings (books for sale) from their website. Why should I contribute to Amazon's profit? They obviously do not care anything about the sellers. eBay and Half.com, totally gets it. I can't wait till Amazon gets sued and goes bankrupt.

IF YOU ARE CURIOUS ABOUT THE LOGIC OF THE DECISION HERE IS THE EMAIL SENT TO ME:

Greetings from Amazon.com,

We have previously requested information related to the below order due to the A-to-Z Guarantee claim. This message is to inform you that, in accordance with our agreement with you, we have determined that you are liable for the following Amazon.com A-to-Z Guarantee claim because this claim has been unsuccessfully represented. As such, Amazon.com has advanced credit to the buyer on your behalf. We have now debited your account in the amount of $X.XX. (Amount Customer paid less Amazon commission and fees).

Order #: 058-XXXXXXX-XXXXXX
Claim date: XXX 1, 2008
Claim amount: $X.XX


As noted in Section 5(l) of the current Participation Agreement
(online at http://s1.amazon.com/exec/varzea/subst/help/terms-of-use.html/):

We reserve the right to seek reimbursement from Seller if we, in our sole discretion, decide to reimburse Buyer under the terms of the Amazon.com A-to-Z Guarantee, provide a refund to Buyer if Seller
cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from Buyer's credit card issuer for the amount of Buyer's purchase from Seller. We may obtain such reimbursement by deducting from future payments owed to Seller,
reversing any credits to Seller's bank account, charging Seller's credit card, or seeking such reimbursement from Seller by any other lawful means.

Please let us know if you have any questions by replying to this e-mail.

Thank you for doing business with Amazon.com.

Account Specialist
Amazon.com
http://www.amazon.com/

RR
Los Angeles, California
U.S.A.