RSS*Grantsc.com Grant DVD Ripoff Unauthorized Charges - refusal to refund Las Vegas Nevada
I also was ripped off by this company. I ordered a grant cd and agreed to pay $1.98 for "shipping and handling". That is all I agreed to with them. When I got my cc statement they charged the $1.98 plus $59.95, plus another $17.95 for RSS*PaidSurveysDatabase. I immediately called the number on my cc statement and was rudely informed that the charges would not be refunded because "I agreed to them" when I ordered the CD. I am positive that I did NOT know this or I would not have ordered the CD in the first place. They did agree to stop additional charges (these are set up to be billed monthly - egads...) When I told them I would report the charges as fraud they said they did not care - they would dispute the fraud charges.
When I called the CC company they were already familiar with this firm and said there was nothing they could do unless I could prove that I did not agree to the charges in the first place.
Bottom line - agreed to $1.98 , charged $79.98
There is apparently nothing I can do about my situation but I can warn you. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY. THEY MAKE THEIR MONEY FRAUDULENTLY AND ARE RUDE ABOUT IT TO BOOT.
Thanks for your time...
Patty
Ontario, California
U.S.A.
1 Updates & Rebuttals
Grants.com
Las Vagas,,Nevada,
U.S.A.
Supervisor
#2UPDATE Employee
Mon, March 30, 2009
Dear Patty,
We would like to help you but with information you have provided us we cannot find your account. We request you to call on 866-528-6550 (Mon-Fri 9.00AM to 6.00PM CST) and get your account cancel to avoid any further charges.
As for the charges when ordering the free CD, you have also signed up for a 7-Day Free Trial to the Grant Search Center membership site, which can help you get Government & Private grants using the tools and strategies inside. After the 7-Day Free Trial period, you continue to enjoy full membership at an affordable $59.95 per month billed automatically to your credit card if you do not cancel. You also agreed to the 14 day bonus trial to Paid Surveys Database for $17.67 a month thereafter, should you choose not to cancel.
We do our best to disclose this as it is stated on the sales page, the order page, and on the thank you page after placing your order. You can also see that it is disclosed in the Terms and Conditions of the offer. Rest assured, this free trial offer can be cancelled at anytime during the trial periods or anytime thereafter by simply calling (866)-528-6550 (Mon-Fri 9.00AM to 6.00PM CST) or online as outlined. You can also cancel by going to www.grantsc.com
If you still have any concerns or question please call us on 866-528-6550 or you can email us at support@grantsc.com
Sincerely,
Tom