RunwayCo.com Sends defective merchandise and then refuses to exchange/refund Pompano Beach Florida
DO NOT ORDER FROM THIS COMPANY!
I ordered two Lacoste polo shirts from RunwayCo.com. The shirts took over 2 weeks to be delivered as the merchandise was backordered (they didn't tell me this until I kept asking why my shirts hadn't shipped after a week). When they finally arrived BOTH shirts had small stains on them...only one was very noticeable but I figured might as well send them both back and not settle for a defective shirt. The website claims "no hassle exchanges" so I thought it wouldn't be a problem at all. They emailed me back after more than a week telling me to "please send the merchandise back and they will look into refunding my money". I told them I did not want a refund, just an exchange for the same shirts without stains. They responded with the same exact answer, just telling me to send the shirts back. I wrote back again asking for an explanation as to why I wouldn't be able to simply make an exchange and they said they couldn't afford to take any additional loss on my order and that it is suspicious that both my shirts were damaged. I was furious they were implying that I tampered with the merchandise when it had been sitting in my drawer since the day I received the shirts. I wrote back telling them I would like to speak to someone over the phone to discuss how no one is trying rectify my order and they never responded to my email. I wrote 4 more since then asking for their shipping address so I can send the shirts back and it has now been 2 weeks since my first email that they have not responded. I am still waiting to hear back from them so I can get my money back! These were supposed to be Christmas presents for my boyfriend! Don't order from these people!
Hallie
New York, New York
U.S.A.
2 Updates & Rebuttals
James Greene
Fort Lauderdale,Florida,
U.S.A.
RunwayCo is an Advertising and Escrow Service
#3UPDATE Employee
Fri, December 28, 2007
Apparently it is ok for anyone to make an untruthful statement that has no factual basis but when the company sends a rebuttal the so-called unbiosed ripoffreport removes it? So now we sue the poster for lible - defamation and we will sue ripoffreport for having an ACTIVE interest in the defamation by prohibiting a rebuttal.
With regard to this specific transaction. The buyer claimed there were 2 stains on both shirts which represented her entire order. As all orders are brand new sealed in the polybag this is next to impossible for 1 shirt, but both shirts it is impossible.
The seller requested they send the item back and offered a full refund, which was a courtesy since all sales were final.
This customer was treated respectfully and exceptionally well.
J. Greene
RUNWAYCO Compliance
James Greene
Fort Lauderdale,Florida,
U.S.A.
RUNWAYCO is an Escrow and Advertising Services Company.
#3UPDATE Employee
Thu, December 27, 2007
It is certainly unfortunate that certain very few consumers ignorant of the law find it necessary to create legal liability for themself in a futile attempt to defraud us. Unfortunately for them it is easily proven when someone makes such a statement -who it came from, and this particular person is now being sued for lible.
The above post is without any factual basis whatsoever, and does'nt even deserve a reply.
RunwayCo is an advertiser and escrow service, this buyer is either confused, or just another consumer that though they could buy something online, and then make false claims in attempt to keep both money and item.
Such a attempt is infact futile, and is reported swiftly to the authorities and to our legal team.
J. Greene
RUNWAY Legal Services