Rush Card - UniRush Financial Services TOTAL IDIOTS AND A TOTAL RIPOFF Cincinnatti Ohio
I just got my Rush Card a little over a month ago. My friend told me that since I was in Chexsystems, this might be a good idea.
I had my paycheck direct deposited in the account. I knew they would take the 19.95 fee from that deposit, and that's cool. The morning of my first deposit, I went to an ATM to withdraw cash. There was a problem with the ATM, so no cash was distributed, but the receipt shows that I received money, even though I did not. I IMMEDIATLY called the owner of the ATM and was told that I needed to contact my financial institution, that bing Rush Card. I was told by the rep at Rush Card that since the transaction was pending, it would be returned to my account within 48 Hours.
How about it's 12 DAYS LATER and I'm still getting the run around from Rush Card. Every day I call them, they tell me I need to get some kind of letter from the owner of the ATM so they caqn give me a "provisional" credit while they investigate my dispute, which could take 90 DAYS to complete. And EVERYDAY I tell them that the Bank that owns the ATM won't even TALK to me about the dispute, they want to talk to Rush Card. Here's the best part though... the branch manager at the Bank who owns the ATM said she knows that there was a problem with the ATM that day and that ALL RUSH CARD HAS TO DO IS CALL HER and the ATM Processors will pull the record and reverse the charges. Badaboom, badabing, less than 24 hours... I've just been telling Rush Card that FOR A WEEK now...
As soon as I get my money back from these idiots, I'm closing the account. if this is the kind of service I get, they can keep it. I'd rather take my chances with cash.
Jessi
Cleveland, Ohio
U.S.A.
2 Updates & Rebuttals
Jessi
Cleveland,Ohio,
U.S.A.
Rush Card- UniRush Financial Services- UPDATE
#3Author of original report
Wed, November 12, 2008
It's really crazy that I had to resort to this in order to get my money back, but it seems that this is the only way I can get these people to do their jobs. Let me explain
I was called last night by a manager by the name of Rick in Rush Card Member Services. He kept trying to me that because the ATM receipt I faxed to them says I received cash that I would not be issued the provisional credit I was promised without verfication from the bank. I asked what is the point of offering a provisional credit if I indeed have to wait for the investigation to be complete before I get it. i may as well wait for the investigation, right? WRONG! I'm not waiting 90 days for something I was told by the ATM owner would take 24 hours as long as Rush Card did what they were supposed to do. According to what I was told by several managers, the provisional credit is issued CONCURRENTLY with the investigation and if it is found that the charge is legit, they take the money back. So why do they need VERIFICATION before the credit is issued if they are still investigating it?
I am sick and tired of going in circles with Rush Card. I have faxed to the office in New York, the office in Cincinnati, and the office in Columbus GA a letter stating that if I do not have my money by the end of business today I will be filing a lawsuit with the Civil Court in New York City, where UniRush is located. I should have to go this far. i have also filed complaints with The Better Business Bureau in NY and OH, and will be filing complaints with the Ohio Department of Commerce and the United States Treasury. This is beyond ridiculous. I am out to let everyone possible kow that Rush Card and UniRush Financial Services is a farce and are only out to make money off of unsuspecting consumerrs like myself and others I have seen on this site. I will look into what needs to be done in order to file a Class Action Lawsuit and put these people out of business. They advertise falsehoods and treat their customers like crap. I'm not going to stand for it, and I shouldn't have to.
Jessi
Cleveland,Ohio,
U.S.A.
Still getting the runaround
#3Author of original report
Tue, November 11, 2008
So.... I've been sitting on hold waiting for a "Corporate Manager" for an hour now.... I'm glad I'm at work with a handsfree button on my phone because if not I would be totally ticked off.... not that I'm not already...
I was supposed to receive a call back from this manager before 2PM EST, but I wanted to be proactive about the situation, so I called back just for the representative who answered the phone to tell me that the Manager I had been talking to is out of the office and my case had been transferred to another manager... amazing though when i asked to speak to that manager I was transferred to the first manager i was talking to...
Well what do you know... on hold for an hour and my call just got dropped!!! Just called back and I've been on hold for 15 minutes now.... lets see if I get to talk to a person NOW...
Here's my problem with these people now... I've given them THREE phone numbers to contact the owner of the ATM... all Rush Card has to do is CALL THEM so they can reverse the charges. I've talked to a PERSON at all three numbers today, but this "manager" says she can't get through... what exactly is the point of me telling them EXACTLY what needs to be done if they aren't going to do it? What do they get paid for? I mean really...
I'm pissed I couldn't stop my direct deposit in time for this weeks paycheck, but this is the LAST time I will be using this card. Once my money hits, I'm going to transfer ALL of my funds to my checking account that I just opened... with, get this... THE BANK THAT OWNS THE ATM where all of this happened. Know why? I've been getting better customer service from THEM and I'm not even their customer!
If I get disconnected again, I'm filing a lawsuit. I tired of playing games with these people. I want my money.