Complaint Review: Rushcard

 I prescheduled a bill pay using Rushcard online bill pay services for the amount of $32.50 to ATT to be debited from my account on 07/10/2013. Rushcard bill pay web page states that payments are confirmed to the payee in two business days. However on 07/13/2013 I was informed by ATT that the payment had not been received and I was encouraged to contact my bank (Rushcard). To have my services reconnected ATT was paid in cash.

On 07/19/2013 I verified with ATT and my rush card online bill pay account that the payment was sent but had not been received by ATT. I contacted Rushcard and was informed by their representative that the payment was indeed "sent". I made two calls to ATT regarding the payment with no resolve. On my third call to Rushcard the rep offered to contact ATT using conference call to help with my issue. At this time there was a brief conference discussion with ATT, the Rushcard rep and myself. RushCard /ATT could resolve or assist with my issue. When the conference discussion ended the Rushcard rep stated that my option was to file a dispute. He informed me that it could take up to 45 days for resolution and I will receive a response in the mail. On 07/26/2013 I received an email from ATT stating they received my payment of 32.50. A this time I assumed that ATT had received thier payment and the dispute was resolved. On 08/28/2013 I logged on to my Rushcard account, completed a bill pay to another utility company and conducted a card transfer. Less than an hour later my card is rejected at a store as "lost or stolen". According to Rush this is due to the lost dispute with ATT. The customer service on this issue was horrible. I was transferred around several times, yet could not receive confirmation of a policy where lost disputes result in closed accounts - I have three Rushcard accounts (one of them with a balance) and all of them were closed with no notice. The Rush agent stated that the notice was mailed dated 08/28/2013, likely after my first call to Rush. I was informed that there was nothing I or they could do. My account was simply closed. This late/lost payment to ATT resulted in a disconnection of my services and a $32.00 reconnect fee. Had RushCard explained/advised me of their dispute policy or actions thereof, I would not have filed a dispute. I was mislead in what my rights were as a RushCard customer. I would like to be refunded the amount of 32.00 to compensate for my inconvenience of my disconnected services and misinformation and mistreatment by RushCard representatives.