Complaint Review: Russ Karling

I took my truck to Russ Karling to be detailed.  He said he would do it for $150 and be done in two days.   He wanted half down.   The next day he called and said it would be more work than he thought and wanted the balance of his money.   We met and I paid him.  What a mistake!

The two days turned into eight.  He put over 200 miles on my truck without permission and put no gas in it.   He never even touched the roof.  He removed two pieces of trim and didn't replace them.  He didn't even remove the chunks of black rubber adhesive that held them on the truck.  I gave him extra money to buy dashboard paint, which he never got.

Despite all this he told me with great exclamations what an amazing job he did, so I tipped him.  Then I started listing all the deficiencies and discovered how much he'd driven my truck.  I wrote several messages to him and said I wanted $40 back (which was the cost of the gas and the paint he didn't buy).  He finally called with profuse apologies and said of course he would repay me.   He didn't. 

I continued to send him messages and got another call with another apology and promise to pay.  He didn't.

I sent more messages and finally posted a review on Craigslist.  He called several hours later and said he'd read the review and while he couldn't argue with anything I'd said, wanted to know why I didn't say anything positive (Hmmm - not so bright?).   Again promised to pay.   He didn't.  

What he is good at it is getting my craigslist postings removed quickly.  

He presents as a really down to earth, experienced, dependable, and trustworthy guy.    He's not.