Complaint Review: Russel & Smith Honda

I took my car to have body work at MAACO. The gentleman there, mike, and his staff were very professional and careful to communicate effectively and do a good job.

It all broke down when completion of the job became dependent upon Steve Evitts and his auto parts staff at Russel & Smith Honda.

Over a 2 day period--they failed at least 3 times to get a type of conductor to the body shop--it was stored improperly, the employee sent the wrong one etc.

They kept saying--We'll get it right there! maybe I'm naive but I believed this and had to sacrifice a job based on their promises.

I called to talk to them about it,and a gentleman named Brant said--'That's just the way it is. We make mistakes, we're human, we've made 'em before, we're gonna make 'em again. we're sorry"

If your body shop has an account with them, be careful

sharon
houston, Texas
U.S.A.