Complaint Review: Russell Cellular

My first impressions of the store were not good.  Bored, bearded young men that barely looked up from their phones when I came in the first time.  The second time, they were hanging out in front of the store on vape pens and came inside to answer my phone questions with ‘yes’ or ‘no’ answers and an attitude of boredom, barely tolerating me as an interruption.  As a manager myself, I saw an opportunity to affect change.

I interviewed for this company and the interview went well.  I was “vastly overqualified” but really looking for a change and love the technology.  I liked what she told me of their culture.  I texted back and forth with the new Store Manager, Becky, and completed their background check and was looking forward to proceeding to a second interview or start date.

It would take two texts to get a response from Becky, and even after calling the store.  Back and forth, she told me I was still a candidate but made multiple excuses and thanked me for my patience.

After almost two months of weekly check-ins from me, she finally gave me the answer that they have filled the positions via transfers but they might overstaff for the holidays.  I don’t appreciate being strung along for this long given false hope.

The management of this branch is clearly as unprofessional as their staff.  As a Verizon customer, I considered taking my business to another company, but instead I will just avoid Russell Cellular.  They will miss out on my upgrade to a new phone, new internet and upgraded accessories, let alone someone who would have made an awesome team member