Complaint Review: RUSTIC DIRECT - FERNANDO THORTON

ON JANUARY 26TH I ORDERED AT DINNING ROOM TABLE AND CHAIRS FOR 1000 INCLUDING SHIPPING. IT WAS TO BE DELIVERED IN 6-8 WEEKS. AT THE END OF MARCH I RECIEVED AN E-MAIL STATING IT WAS IN TEXAS AND DELIVERED SHORTLY. I NEVER RECIEVED ANYTHING. AFTER CORRISOPONDING VERY OFTEN AT THE END OF APRIL THEY TOLD ME THE PRODUCT WAS DAMAGED BEYOND REPAIR AND WOULD BE HERE SHORTLY. FINALLY AT THE END OF MAY THE DELIVERED THE CHAIRS ONLY.

AFTER SEVERAL CORRESPONDANCES THEY TOLD ME IN JUNE THE TABLE WAS IN TX BEING INSPECTED AND SHOULD BE DELIVERED SHORTLY. AFTER A MINIMUM OF ONCE A WEEK CORRESPONDANCE AND THE COMPANY TELLING ME THEY WERE JUST WAITING ON FREIGHT COMPANY. I RECIEVED AN E-MAIL 8/23/07 STATING THE TABLE WAS AGAIN DAMAGED BEYOND REPAIR THEY WERE NOW CANCELLING THE ORDER AND WOULD SEND ME AN IMMEADIATE REFUND.

I HAVE E-MAILED AND CALLED ALMOST EVERYDAY SINCE, AND HAVE BEEN TOLD I WOULD RECEIVE IT SHORTLY. I HAVE A FEELING THAT I AM NOW GETTING THE RUN AROUND ONCE AGAIN. I HAVE BEEN DEALING WITH THIS COMPANY FOR THE PAST 9 MONTHS AND NEED SOME HELP ON WHAT TO DO NEXT. THEY DON'T SEEM TO TAKE ME SERIOUSLY

ADDITIONAL DETAILS:
Account Number: inv1771
Order Number: 1771 (Less)

TARENA
Abilene, Texas
U.S.A.