Complaint Review: RusticandMore.com

I placed an on-line order May 13, 2004.

Conditions were that I pay for order up front in order to take advantage of "sale" pricing and the delivery would be made in 8-12 weeks time.

In August I was advised that the shipment was set up for the week of 9/19/04. Then I was told that there was a delay due to problems with the containers from Mexico.

After that, I requested a refund of my money. In November and December I was advised that the company was not able to issue refunds but that they were working on a weekly basis solving cases as the company continues to regain financial stability. To date, no refund has been issued and no responses are being received to my inquiries.

I contacted the Better Business Bureau and the Florida Department of Agriculture & Consumer Services. Neither one of these contacts has motivated Rustic and More to refund my money.

Vicky
Netcong, New Jersey
U.S.A.