Complaint Review: Rusty Eck Ford

My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount.

They give non-loyal customers bigger discounts than that for stupid things like oil changes. They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know. There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.