Rusty Eck Ford New car dealer dealership used trade purchase vehicle poor customer service lost item broke broken refused refusal refuse to return Omaha, Nebraska
I am a disabled veteran and this impacts all disabled persons. During active PTSD I felt it necessary to go trade in my cute 02 Mustang. Even though I love this car and there was nothing wrong with it.
During my 6 week ordeal trying to get approved for a 08 Fusion, I changed my mind. Due to a technicality on the part of the dealership I took advantage of an open window. I was unable to get approved and let them know that I wanted my car back and no longer wanted to provided the 4th additional information to them or sign a 4th contract to purchase.
Long story short, they lost my title, my maintenance book, my 3 FOBS, my spare key and my trunk storage bin.
They broke my locking lug nut and my break pads fell off. My air conditioning isn't working and I had to get a break job since they broke the anti-rattle clips inspecting my car before we even had the ink dry on the Fusion.
Please let Rusty Eck Ford know that disabled persons do not like to be exploited.
They told me that they would give me a rate to get a spare key made by them for $90.00!
Thank you for your support.
A Veteran of Our United States June 2011