Complaint Review: Rusty's Pizza Parlor

Hey everyone,

I used to work at Rusty's Pizza Parlor in Bakersfield, specifically at the Rosedale location. I've kept quiet about my experience for a while, but I think it's time to share what I went through and ask for some advice.

I worked as a driver and was trained by an employee named Carlos. From the start, I noticed that Carlos was two-faced and manipulative. He has been with the company for years and knows how to exploit the system. Carlos works the morning shift along with his "co-worker," Sandra, who is also a driver. They do the easy prep work in the morning, handle the lunch rush, and often stay through the dinner rush even against the wishes of management. When they are cut early, they complain and cause a fuss. Carlos and Sandra stay through the dinner rush to take advantage of the busy hours and then leave, dumping all the hard closing work onto the night crew. This means they take money away from evening drivers who are left to handle the tough closing tasks.

Here's where it gets really unfair:

Supervisors are supposed to be the only ones who send drivers on orders, but Carlos and Sandra constantly overstep this rule. They send themselves and others out without consulting the supervisor, cherry-picking the best tipping orders and leaving the smaller tips for the rest of us. In my eyes, this is stealing from their coworkers.

There's also a widespread issue with drivers altering tip amounts on receipts. For example, if someone tips $2, some drivers will write a 1 in front of it, changing it to $12. This blatant theft happens at the Olive location, too, and management is aware of specific individuals doing this but allows them to continue working.

When confronted, they lie about their actions, and the worst part is that management knows all about it. I've reported this behavior multiple times and have been ignored every single time. These two do it every day, get away with it, and are still working there. The franchise is owned by a woman named Cindy, and even after personally talking to her about these issues, nothing has changed.

I’m at a loss here. Has anyone else experienced similar issues at Rusty's or any other workplace? How did you handle it? Any advice or support would be greatly appreciated.

Thanks for reading.

P.S. If you've tipped a driver for a delivery from Rusty's Olive, you might want to check your bank statements!