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  • Report:  #1150029

Complaint Review: RVTL AND EQUINOX

RVTL AND EQUINOX TOLD ME THEY DIDN'T OFFER REFUNDS BUT IT STRICTLY SAYS IN THEIR TERMS OF AGREEMENT THEY DO BEFORE 30DAYS AND I TRIED PALMDALE California

  • Reported By:
    Stephanie — elkview West Virginia
  • Submitted:
    Tue, May 27, 2014
  • Updated:
    Tue, May 27, 2014

I ordered a trial offer for rvtl and equinox it was a 14day free trial but I didn't read the terms. However they waited til after 2 weeks charged my account $93 I just happened to be going over my account and saw the charge called them up cancelled the account asked for a refund and was told no refunds how ever in the terms and agreement it states refunds if less than 30 days and mine was but they wouldn't give me a refund I even tried going through my bank they told me send the material back which was never tried and make sure I get someone to sign for it. Well I got the product returned to them within 30 days think that I should get a credit of $93 because I never used it. I took a picture of everything I sent back to them. I can even have my account printed on  the charges and can even show when I paid for postage for the free trial. all of it took place in less than 30 days. How can a company get away with not providing  refund when it clearly states that they offer a 30day 100% refund.  The card I used was a visa debit card. I don't have a way to send the pic off of my phone.

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