Complaint Review: RVTL EQUINOX UK

Hi All, I got ALL of my money back - and was told to keep the product as a gesture of goodwill! They are basically one and the same company. As soon as I saw the 2 payments (£99.99 and £99.95) leave my account. I read the small print and knew it was a scam. I called first immediately Equninox (02031292887) RVTL or Glimpskin 02031298551) both said they would cancel my "subscription" and gave me a ref number (this is the RMA number they refer to in their very complicated Terms & Conditions not your Order numbers but, they refuse to confirm they were the RMA numbers on the calling the call). Both of the operators said that I should give the product that had already been dispatched from their depot (JML) and I would receive no more. I advised the trial product had burnt my skin and therefore was not suitable but they advised me to give it as a gift to my friend. Deal with them via email - you will automatically receive a response advising they are busy and will respond within 72hrs. I emailed both companies with both order numbers and amounts taken from my account requesting an RMA number to return for a refund along with the required address to send to and advising I would report them to Trading Standards if they did not respond within 72hrs as stated in their Terms and Conditions. I then received an email within an hour advising that the full amounts would be credited to my account within 5 days and providing a transaction ref for both and telling me to keep the product. I emailed straight back advising I would be returning the products via tracked post  to JEM their distribution agent - all part of the same scam -  (jem, jem house littlemead ind est Cranleigh Surray GU6 8ND) as I wanted no further contact with the company. I also forwarded the email advising the refund has been approved to JEM advising I was returning the goods. I included a print off of all of the correspondence with the product. This step however was not required as my refunds arrived in my accounts this morning and they haven't yet received the goods I returned. Be persistent via email you will get your money back. D BEST UK