Complaint Review: RX Helper

    I was told on October 14, 2016 by a man named Paul on the phone representing the RX Helper that if I was to join the RX Helper there would be a one time enrollment fee of $60 and an additional fee of only $40 per month to cover the cost of the prescription I needed and could no longer afford. I joined and paid for all these fee's and services then. I filled out all the required paperwork, which was a vast amount, very tedious and time consuming. I then sent it to them by fax and also US Mail.

  After about a week they replied to me via email that they were missing most of the paperwork I knew I'd already sent to them. Several phone calls later some of this matter was rectified and they found the missing documents. They then wanted more information regarding my earnings. This was confusing because I sent them my wife's social security and mine which documented our earnings and I wasn't going to keep sending them even more sensitive information. I was losing confidence in their competence and ability to process very sensitive information. I then reread some of the fine lines in their contract which stated that they would not be responsible if any of this classified confidential information was misused while in their possession. 

   That scared the c*a* out of me. I cancelled immediately and demanded a full refund. They require quite a bit of information just to cancel by mail and by phone. Over the phone I was told the $60 enrollment was nonrefundable and that the $40 for my prescription was also nonrefundable. They call the cost of prescriptions a processing fee and therefore do not return the money even though zero prescriptions were filled and sent out to me. I have since phoned all my relatives and friends to inform them of this horrible prescription service.