RX Helper Scam,; charged us for and we never received any meds; deceived; they continued to request additional info from us, we complied each time from July to Nov., no med; emails and phone calls indicate med woyld be sent on 2 or 3 weeks.. , Deerfield Beach Florida
We contacted RX helper in July for assistance. They took info from us and provided an agreed upon affordable cost per month for the rx. They said they would be sending info form. We completed and returned. We were told after they had processed this info, the med would be sent within several weeks. We paid $100 up front...$60 processing, $40 for 1st month's rx.. From July thru November, we coblntinued to receive emails, phone calls from RX helper that they needed additional info from us...We complied by mailing, faxing from Office Depot my income (even tho we had already provided); a letter stating the need for RX assistance; another letter without their name in the letter; a letter with more details re: the need for assistance; a detailed list of our monthly expenses; my wife's income; etc...Each time we complied, then we received an email that our info had been received and meds would be sent within so many weeks, or an email would state they needed more info. It became so confusing and frustrating as to what was needed and whether or not the left hand knew what the right hand was doin there.. Eventually, we became concerned they were a fraud or scam and just taking us for a ride... They had assured us on multiple occasions by phone that we would not be charged further more than the original $100 until we received our first med. There were no charges in our account in August or September, but they then charged us $40 each in October and November..I had 2 hospital stays in November. I had been was using Dr samples of my rx since early September.. Upon the 3 or 4th request of another letter from them, in November, and this being the last straw, we told them we wanted our money back as it had been 4 months of them dragging out the process, not several weeks as initially quoted us, and we still had no meds, that they had charged us 3x ($180) for meds we never received. Our bank placed a block on them charging us after Nivember.. We want all monies returned, due to their not providing the med at all after 4 months, after promising us many, many times the RX would be sent in a couple of weeks after receiving the ibfo..