Complaint Review: RxPop.com / Division Of Rxium LLC

Sadly my story closely resembles what has previously been posted. I applied for a one month membership on March 13. They default the sign-up information page to the more expensive membership which is twice as much. I changed this to the one month option they provide, submitted my credit card information and all other required personal info and hit the submit button. I should have never, and please don't repeat my mistake, given a website my credit information directly. And now I see why they set it up this way.

I immediately cancelled the membership and retained the confirmation from them stating that I would not be automatically rebilled for any amount period. They also stated that I could continuing using their website as a preferred member until the end of the inital contract period being June. This of course referred to the three month option I did not sign up for but was charged for any way.

I have made at least three or four attempts to contact them and have asked why the twice as expensive option was billed to me when I did not apply for it. I have also asked why they have continued to blatently violate their own written policies they keep refering me to! Trying to attempt this is a feat in and of itself. They tell you they cannot be reach by phone and go out of their way to give you a real round-a-round when it comes to contacting them and then attempting to retrieve their response.

They never have answered my questions, and as of the last time I tried to email them, I realized they completely removed me as a member, and I no longer have a valid username or password. Again the openly violates their written policy.

Quite frankly, I don't trust them to go anywhere near the website. They informed me at one point that I had spent 1 hour and 8 minutes on their site. Sure I did, I was trying to figure this out and investigate for myself what was going on. Furthermore, they have $70 of my money with a confirmation to me saying I can continuing using their services until June.

I was also informed that as a kindness to me, they cancelled my membership so that I would no longer be rebilled! No! I did that myself on March 13.

Fraud, violations of their own written policies, as well as time-consuming, and aggravating (to put it mildly) waste of my personal time is all I am left with at this point.

In all fairness to the company, they finally did answer one (and only this one) of my requests for a refund considering what they fraudulently did to me. And the answer finally came approximately three days ago saying something to the effect of "after a full investigation of this matter, we see no good reason to refund any money to you". Those might not be their exact words - but are very close.

I hope someone will read this report, and can avoid all the stress, anger and exhaustive time and energy (not to mention the monetary lose) that I have gone through for what seems like an eternity.

RxPop is in no way, shape or form the outstanding, trustworthy company they claim to be. I was totally mislead by them, and I don't know if I am more angry or just plain embarrased by this situation. Shame on me for trusting them in the first place, and shame on Rxpop for their fraud and violations.

Lisa
Soldiers Grove, Wisconsin
U.S.A.