Complaint Review: Ryan Deiss & Infomastery LLC

The basis of this complaint is very simple.  Ryan Deiss expressly states several warranties and refund options for his prospective customers that are lies, deceitful, and willful misrepresentations.  

There is an old saying in business that for every one person that complains there are many that feel the same and not willing to express their dissatisfaction or contempt.  Ryan Deiss has numerous complaints against his character, company, and business practices all over the Internet.  I only wish that I had explored these complaints prior to spending my money.  He comes across as genuinely interested in his customers' success and satisfaction.  What a bunch of BS.

In my case I bought access to the Traffic and Conversion Blue Print video series.  The videos do not work.  I asked his support team to help me with my problem.  They told me to change my web browser to Firefox.  Firefox has been my browser for the last two years, and my browser for over a year prior to the purchase.  I sent his company videos showing the problem.  They ignored the videos and kept responding that "the issue is resolved". 

The issue was never been even close to resolution.  Once I stated, in a support ticket, that I wanted my money back if they could not resolve the problem, they discontinued communication.  I have tried direct communication with Mr. Deiss and he hides in his office like a coward.  His support team is very naive and not well trained.  Earlier in the process they would call me and say "we just don't understand how this could happen.  We will talk to the technical team".  They never responded with news from the technical team.

It seems clear to me from my experience and those of others, that Mr Deiss is all about selling but not interested in supporting.  I paid him $697 for a worthless pile of videos.  None of them have worked.  It appears that he desires to go to court.

Steer clear of Deiss and his company.  He is a scam artist of the highest degree.  In his videos he states "we will do whatever it takes to make our customers happy and if they want their money back, we will give it to them with no questions asked"...Complete misrepresentation and more BS!