ryder moving services ripoff sandusky Ohio
in march of this year we rented a ryder truck on line to move our daughters stuff from Sandusky,Ohio to Whitehouse ,Ohio it cost over $200.00 I was told that I would get my $100.00 deposit back when I returned the truck toWhitehouse. We got there filled the tank full of gas. I was told there that i could not get the deposit because they did not do that on Sunday. I called the 800 number right then and there . the mad was very rude to me and said to bad i had to either stay there untill MOnday or try to get it back form where i got the truck in Sandusky. In Sandusky they would not give me back my cash deposit. It was not there place to give me my money back. To make it short I have called the800 number 4-times and each time told they will send me a check not for $100. but for $74. because i went over the miles.I have not recieved this money and yet they told me when i booked the truck that i would get my full$100. back because the figured the milage and this why it was over $200.
thank you
Mary
Sandusky, Ohio
1 Updates & Rebuttals
Kim
East Moriches,New York,
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#2Consumer Comment
Mon, April 29, 2002
This is in reference to the report on the "held deposit". It states that the companies don't refund the deposits on non business days. We've used Ryder to move with and it always stats that in the paper work. As far as the mileage goes, when you book a truck it's for an estimated mileage, they can't know for sure if you will go anywhere else, drive a longer route or what not. And it also stats that in the paperwork to.. I think it's like 40cents each additional mile. All I can say is keep trying for your check but everything has been done according to paper work besides taking so long for the truck... The man who was rude, I can understand that however that is not Ryders fault. Everyone goes off at some point in time. Sorry for your bad experience.