Complaint Review: S&J Auto Parts Findpart.com Executive Limosine

I purchased a CD player for my Mazda for $148.50. Two weeks later, I received a cassette player, not the CD player I had ordered. Also, the cassette player was missing two parts that should have been there (it was the same part my car already had) and was carelessly wrapped with a torn up shopping bad and filthy.

I called their customer service line (yes, a toll number!) and they gave me a return address to ship it to. It turned out they NEVER had the part I wanted, and said they would refund my money, but they never did. Over the next four months I have been calling them and every time they say there was a mistake and it will be fixed immediately, but they haven't. Most of the time I called, they didn't even answer, and this was during normal business hours! I still have not resolved this issue with them.

This company has no respect for their customers, nor any attentiont to detail, and they take your money before they even know they have the part you need. Given from the condition of the incorrect part I DID receive, I would not expect that the correct part would have arrived as described either.

My fellow consumers-- there are many auto parts brokers out there. There's no reason to risk going through all this when you don't have to.

Arthur
Newton, Massachusetts
U.S.A.