Print the value of index0
  • Report:  #1169157

Complaint Review: S & J Engines

S & J Engines Ongoing fight with S&J engines Spokane Washington

  • Reported By:
    JPC — Langley Washington
  • Submitted:
    Tue, August 12, 2014
  • Updated:
    Tue, May 16, 2017

I am a sole proprietor installation/repair shop. Am having similar issues as others on this site with warrantee and quality issues. First engine I got from them had knock and low oil pressure. Had to pull it out to find out why. Tore it apart and did a forensic on it. Basically, it did not fit the qualification of Remanufactured. Numerous used surfaces, a number of them specifically not covered in their warrantee should they fail. They sent me a second one, as there was a cylinder/piston failure going on also, along with the undertorqued main bearings. Got second engine, had fitment issues, decided to try to build one out of both. Took second one apart for inspection, and it had similar issues. Neither of these engines were built to last. I have contacted the attorney general, their respnse is that I now have two of their engines and only paid for one. They want both of them back, refunding me my initial cost plus freight to ship them. Too late for that. I am breaking in an engine I built out of both and it seems to be doing well. If I sent them back, I would be left without a core to work with. These folks have tried everything to blow off my concerns. I am in the middle of this, lost my summer dealing with substandard workmanship, and not sure where it will go next. The attention to detail is not present here, which is most important when building a complicated assembly of this nature. Poor cleanliness, used surfaces, poor torqueing management, poor customer relations. I have many hours working with what I have on hand, and building one right. I know how to do that. My concern now is that I will end up in legal trouble with them for something theyt caused in the first place. I also have concern for others that have experienced the same grief, as I see they are out there. I really don't knwo what I am dealing with, but it isn't right. I run a business also, and I have to make things right, so try to do it right the first time, not depend on a warrantee so full of loopholes it would take a lawyer to decipher. This is a mess just trying to put a new engine in my van. Some consolation is that it was not one of my customer's vehicles!

1 Updates & Rebuttals


ira

butler,
Pennsylvania,
USA

s&j engines

#2REBUTTAL Owner of company

Tue, May 16, 2017

do not purchase engines from this company

they do not stand by there warranty

excuses for all problems with engines

there warranty is  corrupted 

they will pay for nothing for warranty

always a error that part was not sent back

no picture of part

installer did not perform work as required

not torqued proper

they did not receive the warranty card

section ?????? does not cover that item on engine

you did not change the oil

wrong oil filter

it goes on and on and on and on and on

there warranty is suppose to be 7 years or 100,000 mile

yeh! right

we had trouble with in 1,000 miles of install of there rebuilt engine

would not cover 1,300.00 in repairs  section ??????  does not cover

you did not send back the parts and bolts  and no pictures

next head gasket blows

are your lead inserts in the head and crank case melted

if they are melted we will not cover engine repair

they where not melted

they say they will pay for new head and mechanic bill

had motor repaired 2,700.00  sent head gasket back

2 months later i receive letter that section ??? will not cover under warranty

head gasket was analyzed and cause of problems was intake leak or timing was wrong and motor was running at temperture

of 3,000-5,000 degrees

and again excuses,according to section ??  we will not pay for repair

they have in there ad and web site things you want to here about and sounds good so you buy there engines

like we will pay up to 850.00 labor to repair our engines and free parts

7 year warranty  100,000 mile  

i will never ever purchase another motor from this fly by night company

and advise other people not to either 

 

Respond to this Report!