S&J Used Auto Parts - findpart.com ripoff Been Waiting 6 Months for Refund for Wrong Part Saratoga Springs New York
I ordered a left (driver's side )side-view mirror for my '99 Subaru from www.findpart.com in May, 2004. $138.50 was charged to my credit card immediately by S& J Used Auto Parts. The part did not arrive until late July, and it was the wrong mirror (passenger side).
I immediately called S&J, and they said they'd find me a new one after they got the first one back. I mailed it back and waited a month. No refund, no mirror.
In August I ordered the part from another supplier and called S&J to ask for a refund. They said they'd take care of it. I called them once or twice a week for the next few months and they kept saying the person in charge of refunds wasn't there, but they'd leave a message.
I then tried e-mail and have been having a lovely back and forth chat with Jackie, who has been saying for 4 months that her boss is sick and she'll take care of it just as soon as she gets back. What kind of an excuse it that???
I finally filed a report with the Better Business Bureau and just got a letter in the mail saying the company had been kicked out of the BBB. Don't buy anything from this company.
Cathy
Edina, Minnesota
U.S.A.
1 Updates & Rebuttals
Chris
Greenfield Center,New York,
U.S.A.
MONEY ALREADY REFUNDED
#2UPDATE Employee
Sat, August 06, 2005
ACCORDING TO OUR RECORDS YOUR MONEY HAS ALREADY BEEN REFUNDED. WOULD YOU PLEASE RECHECK YOUR RECORDS AND LET US KNOW IF THAT IS CORRECT OR NOT? THANK YOU.