Complaint Review: S3 Consulting LLC S3sales S3Sales_VU Ebay Snappy Auctions

Aug. 15, 2008 I purchased a TN-460 Brother toner cartridge from their ebay store S3sales_VU (370077711130) it was advertised as new unopened. I paid for it the day I purchased it. I received a box that read TN-460 it was taped closed. I put the toner cartridge away until I needed it which happened to be 3 1/2 weeks later, when I opened it the inside foil was slit open and the cartridge in the box was a TN-430 not a TN460 and it was completely used and empty of toner. I had to run and buy a new cartridge from Office Max that day.

When I contacted them they accused me of waiting too long to contact them then when I explained why, they said it was my machine, then how do they know I didn't use it and was trying to get them to refund the $$. After much argument they said they would refund my $$ which I never received, after filing a greivance they again made the same accusations.

It was only $47 I was ripped off but I don't want others to get ripped off the same way and be accused of what they are actually doing. I have been a ebay user since 2001, never filed a grievence or had to leave a negative feedback or receive one, however I was too quick to give them a positive feedback because I received my package timely. People open your packages ASAP!! And now they don't care. Rest assured I will leave a followup msg.

Djtrujillo
Albuquerque, New Mexico
U.S.A.