Sacred-Pathways - Witchstore - WitchGoods - TheThriftyPagan - Leo Wells Took my money for my purchases and never sent items. They switched accounts so Paypal Ebay could not refund my money. Total Scam! ripoff Internet
I purchased several items from Sacred Pathways, which apparently has many sister companies. I paid quickly, they replied my items would be shipped immediatley. That was 4 months ago.
Whenever I emailed them, Brain Dowsdy of Customer Service, and Leo Wells is the Owner; they said my order was still processing. One item was backorder, and could I pick a similar item that was not on backorder. So I did.
Still nothing. I emailed Leo and Brian (actually any email address I could find connected with them) I told them to please send the items they had now, on good faith and Karma. Then when the last item came in off backorder, they could send it later.
Put a Problem with Ebay Store Resolution Center with Paypal. They did their investigation and said that the company(ies) are not going to send me my purchased items and they had closed their account so they (Paypal) could not refund my money. They had opened a new account, but Paypal could not use that.
So they are still going on doing business and scamming many, many people. Telling them their order is still coming so the buyer will not report them. And they have to keep moving accounts, which should not be allowed. Total Rip-Off!
Laurie
Centralia, Washington
U.S.A.
1 Updates & Rebuttals
Leo
New Bedford,Massachusetts,
U.S.A.
Sacred Pathways Response
#2REBUTTAL Owner of company
Mon, October 09, 2006
This is response to the comment from Laurie from Centralia, WA:
In response to the original delay in shipping her order - we do state on our website that there can occasionally be significant delays due to the unavailablity of a given item. We generally offer the option of issuing a refund or waiting for the item to arrive if this is the case.
We now come to the "lack of contact" issues.
As unfortunate as this situation is, it was not caused by us, but rather by PayPal. they somehow had my personal and business accounts both listed as business accts, which is actually in violation of their TOS. How they did this they still have not been able to explain, but they did.
Once they made that error they compounded it by locking BOTH our personal and business accts due to what they said was our violation of their TOS, when it was them who had made the error. This in addition froze all funds in those accounts and denied us access to all customer information. After repeated attempts to gain access to our accounts to recoup critical information, and being denied that access by PayPal, we decided our best option was to open our own merchant accounts and no longer deal with PayPal whatsoever, and try and contact all affected customers. Unfortunately in Laurie's case, we no longer had access to her contact information, and have not been able to contact her to resolve her issue. If Laurie would like to contact me in order to rectify this situation I will be more than happy to do so immediately.
I certainly understand her frustration based on the info she was given, however erroneous that may have been, and most assuredly want nothing less than her complete satisfaction.
Leo Wells