Complaint Review: SAFE AND SOUND SYSTEMS

THESE GUYS ARE A COMPLETE SCAM.  I JUST BOUGHT A NEW HOUSE THAT THEY WERE DOING THE MONITORING ON.  I CALLED THE DAY THAT WE CLOSED TO HAVE THE MONITORING SERVICE SWITCHED TO MY NAME.  THEY SAID THE SYSTEM WAS TOO OLD TO MONITOR AND I WOULD HAVE TO REPLACE IT WITH A 10K SYSTEM.  THIS IS EVENTHOUGH THEY DAY BEFORE IT WAS WORKING FINE.  RED FLAG NUMBER ONE.  I CALLED A TECHNICIAN THAT CAME OUT AND FIXED MY ISSUE FOR 150.00 BUCKS.  WE UPGRADED THE PHONE LINE SO I NEED TO GET AN UPGRADE ON THE PANEL.  DECIDING TO GIVE THEM A SECON CHANCE, THEY SENT OUT A TECH THAT SHOWED UP TWO HOURS LATE.  RED FLAG #2  HE TOLD ME HE COULDN'T FIX IT AND THAT THE OFFICE WOULD CALL ME THE NEXT DAY.  NO ONE CALLED ME THE NEXT DAY.  RED FLAG # 3.  I EMAILED THEM SAYING I WAS UPSET ABOUT THE WAY THEY COMMUNICATE.  MYCOL FROM THERE OFFICE CALLED ME AND SAID THAT I WAS HARASSING HIM BECUASE I ASKED THEM TO KEEP TO THIER WORD.  FINALLY THE NEXT DAY THIER TECH CAME OUT.  HE SAID HE LOOKED AT THE SYSTEM AND HE COULD DO EVERYTHING I NEEDED IT TO DO AND HE COULD GET IT DONE ON THURSDAY.  HE CHARGED ME 800.00 OUT THE DOOR.  HE NEVER SHOWED UP ON THURSDAY.  ON FRIDAY THE TECH CAME OUT AND SAID THAT ACTUALLY THE PROCE WAS GOING TO BE MUCH MORE BECUASE OF UNFORSEEABLES.  WAIT A MINUTE I SAID,  YOU WERE JUST THERE TWO DAYS AGO.   YOU SAID YOU LOOKED AT EVERYTHING.  COME ON GUYS THIS IS A BAIT AND SWITCH AND YOU KNOW IT.  A VERY SLOPPY ONE AT THAT.  THESE GUYS ARE LIARS AND CHEATS.  THEY DON'T COMMUNICATE,  THEY TRY TO BULLY YOU.  SAVE YOUR MONEY AND HIRE SOMEONE THAT ISN'T GOING TO TAKE YU TO THE CLEANERS.  THESE GUYS ARE RATS LIKE THE ONES THAT CRAWL AROUND WITH IN THE ATTICS.