Safe Auto Safe Auto is a Rip-Off Atlanta Georgia
On Wednesday, June 25, 2008 I was rear-ended by a lady who is covered with Safe Auto Insurance. She hit me so hard, she caused me to hit the individual in front on me. We were sitting at a red light when this occurred.
I contacted Safe Auto to report the accident on Wednesday evening after I arrived home and was given a claim number. I was told I would be contacted within 24 to 48 hours by their representative. I was finally contacted by Rachel Adair on Friday afternoon. She informed me that a claims adjuster would contact me by Monday or Tuesday at the latest. It is now Wednesday, July 2, 2008 and I still have not been contacted by the claims adjuster. As a result, I have already contacted John Oxendine's consumer hotline in Georgia. He is Georgia's Insurance Commissioner. They took my info and a representative from his office will be contacting me.
The damage to my van was both on the front-end and rear. I am unable to unlatch the hood because it is jammed from the impact to the car in front of me. The rear of my van is demolished. I am concerned because I have a warranty with Nissan and it clearly states that if you fail to have the scheduled maintenance done on your car and something major happens then the warranty is invalid. I am now at least 1,200 miles over on when my maintenance was due. I have contacted the dealership who does my maintenance as well as called Nissan to let them know and they gave me a file number and it is now documented. I am also writing a letter to Nissan as well as getting a statement from the dealership.
Little communication or no communication in this type of circumstance is unprofessional and speaks volumes about the company. Apparently, they have plenty of money to advertise but not enough to take care of their claims. I would like to know when I can expect the claims adjuster to contact me. I don't believe that is an unreasonable request.
I will definitely be filing a complaint with the BBB, the Insurance Commission, and any other regulatory group. I am also writing the President of the Company and the Board of Directors.
Unfortunately, in America we now have Customer No Service. Buyer beware, do not purchase an auto policy with Safe Auto. You will regret it. If you don't believe me, just type in their name and see what kinds of complaints have been written. Fortunately for me, I am covered with a reputable company that provides excellent service.
Scrap Happy
Douglasville, Georgia
U.S.A.
10 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
Be careful: You might still get sued even if you are paying for insurance if it is Safe Auto
#11Consumer Comment
Sat, August 21, 2010
After over a year of trying to negotiate with these jerks (basically there was no negotiating at all - just "here is $ 270,- either you take it or not..."
I finally took their insured to court. I had the damage appraised and it was over $ 4,000 (Diminished Value). Safe Auto insisted that they had correctly calculated the DV using the "Georgia DV table" which is not even generally accepted in the State of Georgia. It only applies to first party claims and was developed for a class action lawsuit. This table does not apply to third party claims but Safe Auto just ignores it believing that it is not their problem. They would not even respond and explain why they believe that the GA DV table is applicable in 3rd party claims.
Here in Arizona the insured is the one who gets sued, not the insurance company. Safe Auto refused to give me their insured's address which I had to obtain from the Police Department. I feel sorry for the poor guy who paid for his policy and has to try to defend himself in Court now, only because he decided to go with this insurance company. I would suggest anybody in this situation to file a complaint for "Bad Faith" with the Dept. of Insurance.
Steve
apache junction,Arizona,
U.S.A.
This company is unethical and unprofessional
#11
Thu, September 17, 2009
If you have to deal with these clowns in case of an accident, good luck - I believe they are the worst of the worst. their philosophy is: why get the car fixed if it still runs, take a spraycan and some bondo....
their appraisers try to pay you something assuming that in these days everybody needs money. they don't even ask you if you are planning to take the car to a repai r shop. you will get a check for about half the amount of the cost to repair your car professionally immediately or the next day in the mail.
I believe that this is unethical and it reminds me of an oriental bazar. it does not have anything to do with a professional appraisal and does not comply with any professional standards if an appraiser talks about using bondo, bending parts back and buffing deep scratches out.
After my accident in which the front wheel was hit by the other car my van is pulling to one side. SafeAuto never authorized a wheel alignment without ever explaining why. I have tried to call them numerous times and the only person that you ge t to talk to is the operator. The car repair shop just gave up - they told me that they never had a case like that.
Will
Fort Worth,Texas,
U.S.A.
safe auto sux
#11Consumer Comment
Mon, August 03, 2009
Safe auto is cutting off our rental car, and telling us that they will not mail a check for a wreck vehicle until at least another week. so, we will not be able to get another car for at least a week min if not more. They also said if we try to talk to a manager about keeping our rental car they will cut if off sooner and we should be happy we get it for 3 days. They are also, only paying 8k for the vehicle and the vehicle is worth at least 11k as we found and know other adjusters whom we gotten estimates from. If we try to talk to a manager we get cut off. They are the worst insurance company in the us. I might make them a trophy! They work really hard to make peoples life horrible!
Will
Fort Worth,Texas,
U.S.A.
safe auto sux
#11Consumer Comment
Mon, August 03, 2009
Safe auto is cutting off our rental car, and telling us that they will not mail a check for a wreck vehicle until at least another week. so, we will not be able to get another car for at least a week min if not more. They also said if we try to talk to a manager about keeping our rental car they will cut if off sooner and we should be happy we get it for 3 days. They are also, only paying 8k for the vehicle and the vehicle is worth at least 11k as we found and know other adjusters whom we gotten estimates from. If we try to talk to a manager we get cut off. They are the worst insurance company in the us. I might make them a trophy! They work really hard to make peoples life horrible!
Will
Fort Worth,Texas,
U.S.A.
safe auto sux
#11Consumer Comment
Mon, August 03, 2009
Safe auto is cutting off our rental car, and telling us that they will not mail a check for a wreck vehicle until at least another week. so, we will not be able to get another car for at least a week min if not more. They also said if we try to talk to a manager about keeping our rental car they will cut if off sooner and we should be happy we get it for 3 days. They are also, only paying 8k for the vehicle and the vehicle is worth at least 11k as we found and know other adjusters whom we gotten estimates from. If we try to talk to a manager we get cut off. They are the worst insurance company in the us. I might make them a trophy! They work really hard to make peoples life horrible!
Will
Fort Worth,Texas,
U.S.A.
safe auto sux
#11Consumer Comment
Mon, August 03, 2009
Safe auto is cutting off our rental car, and telling us that they will not mail a check for a wreck vehicle until at least another week. so, we will not be able to get another car for at least a week min if not more. They also said if we try to talk to a manager about keeping our rental car they will cut if off sooner and we should be happy we get it for 3 days. They are also, only paying 8k for the vehicle and the vehicle is worth at least 11k as we found and know other adjusters whom we gotten estimates from. If we try to talk to a manager we get cut off. They are the worst insurance company in the us. I might make them a trophy! They work really hard to make peoples life horrible!
Mike
Radford,Virginia,
U.S.A.
So where is your insurance?
#11Consumer Suggestion
Thu, July 03, 2008
You need to call your insurance agent. They will take care of you by putting pressure on the other company so they don't have to pay for the damage themselves. When you have full insurance there's no need to be calling the other guy's insurance company at all.
It is in your best interest to notify your insurance about all accidents where other cars and insurers are involved, even if it's not your fault. Insurance companies share information with each other. Not telling your company is not going to keep your rate from going up if it is an at-fault accident.
Mike
Radford,Virginia,
U.S.A.
So where is your insurance?
#11Consumer Suggestion
Thu, July 03, 2008
You need to call your insurance agent. They will take care of you by putting pressure on the other company so they don't have to pay for the damage themselves. When you have full insurance there's no need to be calling the other guy's insurance company at all.
It is in your best interest to notify your insurance about all accidents where other cars and insurers are involved, even if it's not your fault. Insurance companies share information with each other. Not telling your company is not going to keep your rate from going up if it is an at-fault accident.
Mike
Radford,Virginia,
U.S.A.
So where is your insurance?
#11Consumer Suggestion
Thu, July 03, 2008
You need to call your insurance agent. They will take care of you by putting pressure on the other company so they don't have to pay for the damage themselves. When you have full insurance there's no need to be calling the other guy's insurance company at all.
It is in your best interest to notify your insurance about all accidents where other cars and insurers are involved, even if it's not your fault. Insurance companies share information with each other. Not telling your company is not going to keep your rate from going up if it is an at-fault accident.
Mike
Radford,Virginia,
U.S.A.
So where is your insurance?
#11Consumer Suggestion
Thu, July 03, 2008
You need to call your insurance agent. They will take care of you by putting pressure on the other company so they don't have to pay for the damage themselves. When you have full insurance there's no need to be calling the other guy's insurance company at all.
It is in your best interest to notify your insurance about all accidents where other cars and insurers are involved, even if it's not your fault. Insurance companies share information with each other. Not telling your company is not going to keep your rate from going up if it is an at-fault accident.