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  • Report:  #895580

Complaint Review: Safe Cart

Safe Cart Downloads did not work, could not open account as requested. Set up the account, could never enter InternetI, Internet

  • Reported By:
    Nicky — Chicago Illinois United States of America
  • Submitted:
    Mon, June 11, 2012
  • Updated:
    Mon, June 18, 2012

SAFECART Is a big rip-off.  They changed the price of the downloads after you entered your credit card info.  They added an automatic renewal clause, but never mentioned this before belling your card.  I set up my account, trying to get a refund, your password does not work, neither does the one they give you work. 

1 Updates & Rebuttals


CustomerSupport

British Columbia,
Canada

SafeCart Charge

#2UPDATE Employee

Mon, June 18, 2012

Hello,

We are sorry to hear you had such a bad experience with your order. SafeCart does not set pricing or charges to your account. We primarily transact digitally downloaded products like software, ebooks and the like. With support for over 26 currencies, we provide digital download product publishers a way to accept online payments for their products.

The payment amount that was charged to you would have been displayed before check out and along with the agreement stating the Automatic Renewal Service can be opted out of. We apologize you did not see this but any assistance you require we will be happy to help you with. If you could give us a call at 1-855-432-0727 M-F 6am to 5pm Sat-Sun 8am to 4pm PST or email us at customerservice@safecart.com

We look forward in helping you with your issue

Kind regards,

Kristy
SafeCart Customer Support
www.safecart.com

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