Safe Haven Security ADT Fraudulent Cancellation Policy NORTH KANSAS CITY Missouri
ADT's service company, Safe Haven Security installed a security system into our new home. The salesman, installer and hand written contract said I had 3 business days, until midnight 7/18 to cancel. However when I went home early at 4 pm 7/18/2017 I realized I could not cancel online and their service representatives went home at 3 pm becuase they were on Central time. Not being able to reach a human durng the day, 7/18/2017, I sent an email to their support email, told ADT I wanted to cancel when I reached them the next day (7/19) and submitted a notice in writing.
Despite these efforts I discivered this weekend that ADT is hitting by Visa every month and I received a call from a collections agency that I owed over a thousand dollars to ADTs service provider, Safe Haven Security Systems.
ADT is a total ripoff, we cancelled because we don't really have any valuables to steal, and it certainly could never be worth the problems trying to figure out their products. Oh, and their keyfob interfered with my car key, so the ADT folb in the trunck, I was locked out.) Lousy products + worse service = a sleazy ripoff.
1 Updates & Rebuttals
ADT Corporate Customer Relations
Florida,USA
Customer Assistance
#2UPDATE Employee
Tue, September 12, 2017
Hello. I'm sorry to hear of this experience and would like to help. Pleas email us at AlwaysThere@adt.com with your account info so we can follow up with the authorized dealers management team on your behalf.
Additionally, an ADT Authorized Dealer is an independently owned and operated company. They install and sell alarm equipment, but do not provide a monitoring service. They partner and contract with us to provide a monitoring service to their privately acquired customers and, in most some, ADT purchases the contract from them after a pre-arranged set of time.
Thank you,
Andrew