Complaint Review: Safe Home Security

This is an absolutely INCOMPETENT business!  I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there.  Then a second time, I CALLED to confirm the install.  To my surprise (not really), there was no install scheduled. 

To add to the insult, they actually talked me into upgrading my contract from 34.95 to 54.95 to have access on my cell.  NOTE:  NO additional equipment was needed and the tech did NOT perform the upgrade.  I had to call a week later to find out why it still did not work, and they did it over the phone. 

I was supposed to be waived me for one month.  They ALSO did not inform me of my options at the time of the contract, so I was not ever made aware that there was anything but a 5 year contract (very unethical). I was told that this was a 5 year contract period.  Then I was billed (of course!) for the first month for 54.95 after being promised a waiver of the first month.

This company does nothing but lie and generate a draft your account for payment.  DO NOT sign a contract with this company.  I have seen absolutely no proof that they do anything except automatically bill your account.  You will not receive phone calls or invoices, and you WILL be automatically renewed at the end of your contract if you do not call them to cancel it (even if you do call).  They do absolutely NOTHING to protect you. 

It is your responsibility to notify them if your equipment does not work.  I'm not positive how you would know that they were not being notified of an alarm.  They will not repair your equipment should it not work.  You must pay for repair of their property.  There is no regular check on their side to determine if equipment is online.  That should be a given.  So again, what is the bill for???