Complaint Review: SAFE HOME SECURITY INC

I am trying to cut back on my bills to save some money, and so I was in the process of switching my phone service - I want to end my Verizon phone and go to Vonage - and didn't even think about Safe Home Security.

So I called them to make sure it would work w/Vonage.

Safe Home told me that Vonage was the worst phone service for them, they didn't work with them, if we lost power, I'd just be out of luck. One problem after another was sited to me by Safe Home working (or NOT working) w/vonage.

So I asked about just cancelling Safe Home all together, and the guy had to call me back to he could go find my file and let me know if I could even cancell!

When I finally got a return call, I was told I'm stuck with them for another TWO YEARS!!!

I went in and read the contract, which wasn't explained to me very thoroughly because I wouldn't have signed up for a contract this long. I saw that I'm screwed for three whole years, and that even if I sell my house, they still want all the money to monitor, even when they won't be, when I vacate, AND they want the information on WHOMEVER BUYS MY HOUSE!! How invasive and presumptuous!!

So I can't try to save money with my phone service or I'll just be paying for a security system that isn't working. So I HAVE to pay an expensive phone company AND an expensive home security (which I don't even know how effective they are).

BEWARE!!!! A relative of mine uses Omni, it's just over $200/yr, no jailtime commitment. Safe Home Security charges $515.88/yr, times three years, which is $1,547.64 which can only go on a credit card, so figure in the finance charges, too.

That's WAY over $940 MORE than OMNI. If you want a security system, DON'T pick Safe Home - what a rip off!

Dale
Springfield, Massachusetts
U.S.A.