Safe Landing, LLC in Leominster MA Safe Landing Disturbing and Dangerous Conditions Leominster Massachusetts
I was disturbed at the level of incompetence, disorganization, and lack of professionalism at Safe Landing. I left because my treatment team felt that the facility was unsafe. For the cost, I expected a few things: some level of training for the staff, coordination and communication among the staff, awareness of available resources for recovery, and sobriety among both staff and patients. Despite a great sales pitch from the charismatic owner, none of these expectations were met. Residents were languishing and relapsing. While some individuals may use drugs or alcohol at sober living facilities, I was surprised residents were inebriated in the common areas without the staff ever responding or following up. There was also an incident where a staff member drove inebriated to pick up a resident from an appointment.
The house policy is to organize medications and give residents their medications on a day-to-day basis rather than permitting self-dispensing. I was given the wrong dosages and medications for four days in a row, despite alerting staff. I paid a significant fee ahead of time to be driven to and from appointments and provided the owner my schedule - with times and locations - well in advance. Nonetheless, the owner had me picked up at the wrong times and taken to the wrong locations numerous times. He hired a driver who did not have GPS or a smart phone. When I requested a change, the owner hired Ubers, but would send them to the wrong locations for pickup.
I would often find myself waiting in excess of half an hour for rides. Staff was unaware of the availability of meetings and services in the area. They only informed residents about and provided transportation to an AA meeting in the town. Neither the owner nor staff had any experience with meetings other than AA. They had never heard of popular meetings such as Refuge Recovery, and only one staff member was aware of - but not informed about - SMART Recovery. The owner breached confidentiality repeatedly, and would discuss residents' private matters with other residents. I found ants in my bedroom on the first day I arrived.
I had a significant allergic reaction to dust mites in the carpeting and bedding, and the carpeting was not cleaned. There were no housekeeping services at the house. I returned one one to Safe Landing and found that my belongings have been removed from my closet and strewn all over my bed, along with a trashcan placed on its side on my bed. Some of the failings can be attributed to financial difficulties. The owner purchased the house rather than rented, and this has likely led to liquidity issues. As a result, Safe Landing is and unable to provide the services it advertises.
1 Updates & Rebuttals
Safe Landing Team
Leominster,Massachusetts,
United States
Compassion, Patience and Empathy
#2REBUTTAL Owner of company
Tue, May 01, 2018
Here at Safe Landing our goal is to help empower women with mental health and/or substance abuse challenges transition back into their independent lives. We have many years of experience in this field and are acutely aware of the challenges this population faces, as well as the challenges, we as a provider, face.
We would like to take this opportunity to respond to comments regarding our Program.
We are very sensitive and empathetic to the needs and challenges of the clients we support. We understand that the population we serve are dealing with a variety of Mental Health Challenges. We believe we try our best to go above and beyond, to provide the compassion, patience and empathy that our clients deserve.
From the moment we decided to explore this venture, one of our priorities was to provide a serene, clean, and beautiful environment. We believe we have achieved this goal as our staff continually assists in keeping our home neat and clean. We also believe as a part of our client’s recovery, that’s it important they take personal responsibility in assisting to keep their environment clean. Therefore, the expectation is that clients assist us in this goal, picking up after themselves and keeping common areas, as well as their rooms neat and clean. We provide all the deep and continual day to day cleaning.
We take confidentially very seriously; both our staff members and all clients sign a confidentially agreement on day one. No confidential information is ever shared, period.
Our fee structure is based on many factors to include: 24/7 Supervision, On-call Psychiatrist, Staff RN for Med Management & Support, Expressive Art Therapy, Farm Day Program, Equine Therapy, Meditation Focused Program, One-on-One Support, Holistic Support, Recovery Coach, Case Manager, Breathalyzing & Tox Screening, Exercise Groups, Gym membership, Personal Trainer, Outside Activities, Entertainment, Volunteer Opportunities, Massage Therapy, Hair Salon Services & Food, and Transportation to Clinical Appointments. Lastly, the daily cost of running a supportive living house.
We continually encourage clients to take advantage of the diverse therapeutic modalities offered. As a transitional/supportive living home, we understand and value the power of choice. Often our clients come to Safe Landing feeling as if they have been dis-empowered regarding their ability to make choices. We structure our program providing many options for clients to choose from. When clients choose not to participate, we begin to understand that our model of support may not be what’s appropriate for them. When that is present, we often see our clients focus shift from taking personal responsibility for their recovery to negative distractions that do not foster growth, mobility, and spiritual awakening.
We send her and all our clients love and compassion, and hope that she also finds what’s wanted for her and focuses on that, to find her happiness and live a life of joy. For more information about our program, please reach out to us. We will gladly discuss any concerns you may have. www.SafeLandingHome.com