Complaint Review: Safe Step Tubs of Nevada

 To Whom it May Concern,

We contacted Safe Step Walk in Tubs of Las Vegas out of an article in a Senior Magazine. I looked up the
company online and watched the video with Pat Boone. The Salesman Forrest Quesenberry came to our home and discussed all of the features
of the tub with us. I discussed my arthritis in my shoulders with him and he assured me this tub would be right for me. It sounded awesome.
After the tub was installed we had a 24 hour waiting period for the tub caulking to set up. After the set up time was over I tried out my new
tub, something was wrong, the water only filled to my rib cage???

After I faxed, called and left messages and sent a certified letter to the company explaining my concerns, Mitchell Altman the (Business Owner)
called me. After explaining the problem to him he told me I must have really stubby legs because he has had no other complaints and sells
thousands of tubs. I assured him I was only 5' 3” and he then told me that's funny your shorter than average, I don't know what tell you to do
accept to scoot down on the seat to make it work. I explained that I would not get the benefit of the jets in this very uncomfortable and
awkward position. Ok, in order for me to get my shoulders under the water my butt is off of the seat. He again said I would need to move
around to make it work and that he was unwilling to take it back and refund my money.

Is this the relaxing position in the video?
These tubs are targeted for Seniors with mobility issues. Would he tell a fragile 88 year old woman this too???

My point is this is False advertisement and it needs to be stopped. I asked for my money back and Mitchell Altman told me he was unwilling to accommodate me.