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SafeCare of San Francisco SafeCare Safe Care safecare safe care Forced cancellation on loan. Not returning deposit. San Francisco California
About 3 years ago, I applied through SafeCare of San Francisco to refinance my loans. I paid little over 10000 dollars for an initial deposit. They made me travelled to San Diego to listen to Andrew Valles, the CEO (who is no longer with the company) about what the SafeCare is all about. I was at San Diego from early 8 am to midnight to work on some bullcrap paperwork. I thought it was pretty legit. Well, few weeks later I had to drive down to Irvine (I live in LA by the way) to see an attorney Lee Goldberg to close the file. I was there the whole day as well. Both of those days when I travelled, I had to skip work. Weeks and months go by, I kept texting and emailing back and forth Kyle Levinger (who is no longer at SafeCare due some reason). He kept saying that funds should process by next week... now it's been 3 years. Somehow, I can never ever speak to Andrew Valles. Whenever I call receptionists for an update, their response is "safecare of san francisco, how may I direct your call?" I tell them that I want to get the update status on my loans, they will say that no one's available to help me and they will leave a message. I never get an update unless I keep on calling and emailing... Andrew will become hostile and email me that he is working on it...
In the beginning of last year, they forced cancellation on loan. They thought a person named "John" called and thought it was me. Funny thing is that they never replied to my phone calls or emails and all of a sudden, I receive an email they cancelled the loan process.
They promised me to give a refund. To get a refund, I needed to get some paperworks notarized and go to LA downtown to get some documents signed (which costed money). Mailing them big envelop also costed money...
First, they have been giving me false promises. They said that refund should occur by August 2015(according to Andrew). Few weeks go by, and Andrew tells me that I should get the refund back by the end of November 2015. However, it got delayed again because Andrew is no longer the CEO. It's this deaf guy named Mark Beattie who promised me that I should get refund back by the end of year 2015.
Final result? I'm still waiting... Below are the promises on email at few occasions.
10 Updates & Rebuttals
New CEO is not helpful at all
#11Author of original report
Mon, March 20, 2017
I, the original author, still haven't received the deposit back. Deposit is only about little over 10000 dollars and they are billionaire company according to the website which should make it easier for them to refind money back. It's been nearly 3 years... Worst company ever... I hope IRS can do something about their money or other people's money they have accumulated. I hope the company goes bankrupt along with all the employees/exployers.
Dear all victims of Safecare
#11Author of original report
Thu, November 03, 2016
Please follow this link...
http://www.dbo.ca.gov/ENF/pdf/2016/SafeCare%20of%20San%20Francisco%20-%20DR.pdf
Let's sue together
#11Author of original report
Wed, June 08, 2016
Let's sue together. When you get this, please email me at jindog82@yahoo.com
Let me know what I need to do.
I'm with all of you to sue the company
#11Author of original report
Tue, May 17, 2016
Nobody is Safecare is replying to my email nor phone call. Only time Andrew Valles (who is not even a CEO) would email me is when I report their company online like this. I'm done with their nonsense. The company should not exist. I also talked to another client who lost money because of the company. Oh yeah, the CEO/underwriter of the company keep their own schedule...
Refund
#11Author of original report
Tue, May 03, 2016
I should get refund by the end of 2016. It's been about a year since they told me that they would refund my money. I'm just waiting patiently.
Gomez
los angles ,California,
USA
who wants to join this lawsuit
#11Consumer Comment
Wed, January 20, 2016
me, Vazquez and 6 more pepole are going to sue Safecare San Francisco. if you are interested in joing let me know ASAP
SafeCare
San Francisco,California,
USA
Rebuttal Response by SafeCare
#11REBUTTAL Owner of company
Sat, January 16, 2016
The author of the above complaint (which is simple to conduct and accomplish by cowards through a computer keyboard over the open internet in the modern age) has chosen to anonymously broadcast commentary which might be considered defamation, slander and liable against SafeCare (an insurance and reinsurance company globally headquartered in San Francisco, California).
Further, the author chose to excerpt confidential communications.
Rather than wallowing in the non-meritorious hogwash of the ANONYMOUS author, on behalf of the company, I am hereby authorized to proffer these indisputable facts.
ONE:
On 14 May 2015, SafeCare received a letter of inquiry from our Regulator. In short, the inquiry and subsequent inquest by our Regulator sought to (without disclosing names of numerous parties lodging written complaints from Costa Rica and possibly elsewhere) discover answers to their satisfaction and independently verifiable cross examination.
TWO:
On 29 May 2015, SafeCare responded:
Thank you for sending this letter to my/our attention. Whomever the parties to the complaints are, they (at first glance from reading this letter) appear to be lackadaisical with fact in their representations and assertions. I look forward to reviewing the original complaint(s) and responding thoroughly, in writing, as to the case(s).
[As our Regulator, you are] most respectfully advised to understand this company and this office stands prepared to cooperate with any complaint(s) and inquiry(ies).
I volunteer that every communication (whether via telephone, fax, email, or otherwise) from all parties who/whom contact us are logged and answered; often in writing, in clear unambiguous language. When persons conduct inquiries through their legal counsel, we respond in kind with our legal counsel; and always have our conversations memorialized in writing.
Further, whenever someone formally requests a refund or their finance transaction is cancelled, by procedure, my staff automatically produces a "Refund Demand Settlement Release" (RDSR) agreement and sends the document to the requesting party via email, certified mail, or express courier. Until I am able to review the original complaint(s), I cannot sufficiently respond with fact of what truly occurred.
Furthermore, our finance transactions with clients are immediately cancelled due to suspicion of illicit activities, malfeasance, misappropriation of funds, fraud, and/or other acts of bad faith (which could closely be labeled a “financial crime” and result in the submission of a “Suspicious Activity Report” to FinCEN). The parties involved are always kept advised.
Though admittedly an excessive and aggressive action to terminate finance transactions, when applicable, wherever the matter, in my opinion this is a vital method in order to comport to U.S. legislations known as: BSA (inclusive of FinCEN requirements), FATCA, Dodd-Frank, Sarbanes-Oxley; and, international guidelines by the: OECD, FATF, IMF, and World Bank). I also admit this sort of action does not necessarily bring everyone happiness, but public law and public policy supersede.
THREE:
On 16 June 2015, SafeCare was cleared by its Regulator of any violations. Further, our Regulator was satisfied with our commitment and readiness to respond to specific complaints if additional details are forthcoming.
FOUR:
Whoever this ANONYMOUS author is, they are certainly uninformed. Part of the responsibility of every financial institution is to obey state and federal laws, as well as the regulatory bodies who enforce them.
In every case a request for history and origin of funds is conducted; which is a legitimate request under the Bank Secrecy Act (“BSA”), 31 USC § 5311, et seq., which requires financial institutions to file with FinCEN (Financial Crimes Enforcement Network, a bureau of the U.S. Department of the Treasury) a written “Suspicious Activity Report” whenever, among other things, a financial institution transaction involves at least $5,000 “and the financial institution knows, suspects, or has reason to suspect” that, among other possibilities, the “transaction involves funds derived from illegal activities or is intended or conducted in order to hide or disguise funds or assets derived from illegal activities. . . .” 31 U.S.C. § 5318(g) (2006); 31 C.F.R. § 103.18(a)(2) (2006). SafeCare falls within the definition of a financial institution under the BSA.
Every applicant and apparent client of SafeCare must comply with all legitimate requests (which are independently verified), including signing refund releases. If they do not comply and cooperate, then SafeCare is stymied from doing anything further.
CONCLUSION:
In aftermath, since I was initially elected to command this company in 2012, I have been professionally and personally attacked repeatedly; as has SafeCare. To be certain, this internet complaint, by an ANONYMOUS person, is not something anyone at SafeCare will take seriously or have concern about.
Based upon my 15 years of experience in the financial services industry and nearly 30 years of experience with privately-owned and publicly traded commercial enterprises, in my opinion the above “complaint” is an amateurish hack-job that would never survive evidence discovery in a competent court of law. The complainant, to be sure, has been found wanting… and seems to me to be reluctant in their capacity to understand that the world has changed; particularly with regard to anti-money laundering, anti-terrorism funding and anti-tax evasion laws.
On behalf of myself and SafeCare, the company has been engaged in several lawsuits with and against various parties who are alleged to have defrauded apparent clients of SafeCare. For reference, since these are a matter of legitimate and verified public record (and not some online smear campaign) and publications:
Anna Marie Gilmore vs. SafeCare, et al.; Los Angeles Superior Court, Case No. BC578899. Notice: All SafeCare entities, Andrew Valles, and Harold Hewell were dismissed from the case on August 07, 2015. All other defendants (associated with Nuno and Marquez, in related cases) remain in litigation.
SafeCare Risk Company, Ltd. vs. Nuno, et al.; San Diego Superior Court, Case No. 37-2015-00019897-CU-BT-NC. Filed June 15, 2015. Notice: Motion for Default judgment against Arturo Nuno has been entered and accepted by the court; awaiting ruling.
Vazques, Ruiz vs. Marquez, et al.; Downey Superior Court, Case No. 15D06135. Filed August 04, 2015. Notice: Default judgments were entered in against Diane Marquez and Alvin Brown (associates of Nuno, in a related case) on January 15, 2016. Andrew Valles provided a declaration to the court on behalf of SafeCare to assist Vazques/Ruiz.
http://www.10news.com/news/investigations/registered-pedophile-offers-credit-repair
http://www.10news.com/news/investigations/team-10-confronts-sex-offender-accused-in-credit-repair-scam-091714
http://www.10news.com/news/investigations/team-10-pedophile-alleged-scammer-captured-in-mexico
Andrew Valles and SafeCare, in general, are involved in several other civili actions which are being settled, litigated or appealed at this time. Further, Andrew Valles, Kyle Levinger and others have been contacted by the Department of Insurance for the State of California. As these matters are being addressed by legal counsel representing SafeCare, and are ongoing, no further information is currently available.
In closing, the ANONYMOUS author (and anyone who agrees with them to know anything better) do not know what they are talking about as they are entirely uninformed.
Matters Resolved with SafeCare.
#11Author of original report
Sat, January 16, 2016
My matters have resolved with SafeCare. Please ignore above posting that I've posted out of frustration.
The original writer.
Mango moon
#11Author of original report
Wed, January 06, 2016
Can you find me on facebook? My email address is jindog82@yahoo.com
EdmBmb
Chippewa Falls,Wisconsin,
USA
Help with Safecare
#11Consumer Suggestion
Wed, January 06, 2016
I've been investigating this company for some time now, and your story sounds very familiar. It is older than mine, but the tactics seem the same. I suggest we collaborate to resolve this. I understand Ripoffreports policy regarding anonymity, and agree with it, however, we need some avenue to work together. If you have a FB profile, log into "Mango Moon" on FB, and look for me?