SafeLite AutoGlass Charged me more then I was quoted on the phone. New Jersey
I was contacted by safelite after speaking with my insurance agent. I was informed that my insurance would not cover the glass replacement.
I spoke with several differnet representative from both PA and NJ on several different occasion. I informed them that my insurance won't cover any of the replacement cost and that I will be paying in full.
Each conversation (at least 3) I was quoted $160 out of pocket. I was very clear that my insurance wouldn't cover it. They still said $160. So you can imagine my shock when they tried to charge me over $300 after the window was installed.
It is illegal for them to do this, but it was their word against mine. I filed a complaint with their customer service and they said they didn't have any record stating the quote of $160. I now record all my business conversations in NJ.
In the end, I was charged $269. My receipt showed $250 including tax. What did the other $19 go to. Did the installer charge me for a tip???