Complaint Review: Safelite Frisco Colorado

Franchise manager Chad is a liar, a complete piece of garbage, and he treated me like garbage. I confirmed my appointment and was told that they had my OEM glass already in stock two weeks prior to my appointment. I confirmed this twice by phone, and once in person.

Fast forward to today and I drive 50 miles to safelite only to be greeted by chad telling me that he doesn’t have the glass. I said “you have two numbers on the work order. You couldn’t have called me to let me know any time in the last two weeks? I would have understood and rescheduled if you had just given me the courtesy of a phone call.”

Chad responded by saying “he doesn’t need to call customers about every little thing.” GUESS WHAT, THIS ISN’T A LITTLE THING. I then got upset (and understandably so) and Chad cursed at me, said he doesn’t need my business and told me to leave. 

If you have a nice car (I have a Mercedes), I would not trust this safelite location. If a manager can treat a customer this way, I can only imagine the quality of their work. HEED THIS WARNING. DO NOT MAKE THE SAME MISTAKE I DID. This shop does not care about you, your business, or your car!

Thank you for completely wasting my time. Will be reporting this dealer AND CHAD to corporate and geico.