Complaint Review: Safer Wholesale

There is Nothing Safer about saferwholesale.com!  I made a purchase of a 10x10 Gazebo.  After my online purchase, I had a question and called customer service.  The staff was so rude, one of the male customer service reps at one point said, "Hello, are you deaf"?  I emailed their reps with my complaint and got no response.  4 weeks after I placed my order I received a phone call that the item I purchased wasn't in stock, so I could get a "free" upgrade to a 10x12 Gazebo.  I measured my area and it won't work.  So I emailed for two days with no response.  I called today and spoke with a "manager Geraldo" and he was a real jerk.  He said, "since we are wholesale you cannot get a refund, only an in store credit".  I don't want an in store credit I say, and you don't have the item I have available.  Therefore, I should receive a refund.  He said absolutely not!  DO NOT do business with these people, they are crooks and unprofessional!  I am filing charges against them!!!  I work very hard for my money and should have a refund if they don't have what I ordered!!!