Safety Central Their total price does NOT include shipping, and they state the shipping total won't be added until the order is finalized. I called them on that and they then "banned" me. ;-) Internet
Here is my complete email string (minus my personal information) with this company:
Start at the bottom, work up. It still baffles me to this day. And if you start at the top, please know
that I NEVER use vulgar language or threats.
Enjoy.
Dear Safety Central Customer
We have read and recorded all email sent to Safety Central and have determined that you have used vulgar language or made threatening remarks, unjustified statements or unfairly complained about this company outside the customer order agreement and Order processing policies that were agreed to when placing your order. The situation created was entirely your own fault. This was truly an unwarranted act.
Action Taken:
Until further notice we have banned your IP address, name, shipping address, email, phone and billing numbers from placing any further orders with 147 of our online companies and 4413 affiliates selling over 6.8 million products throughout the internet community.
We routinely monitor the Internet for defamatory and unwarranted accusations, libelous and slanderous remarks. We will defend the integrity of this company against such damaging attacks and will prosecute those offenders to the extent allowable by law when necessary.
Wow. I'm shocked. Thanks for cancelling my order. You just avoided some really bad online feedback.
And you might think of changing your website to avoid this problem in the future. People don't like these tactics. There are many sites that can tell you the shipping & handling charges UP FRONT. Why can't you?
Hello Your response to our policy is unacceptable. We have cancelled your order. Please take your business eleswhere. Thank you Patrick Brady
From:
Safety Central (help@safetycentral.com)
Sent:
Mon 10/16/06 3:20 PM
To:
Patrick
Hello
Your response to our policy is unacceptable. We have cancelled your order.
Please take your business eleswhere.
Thank you
Patrick > wrote:
So, what you're telling me is that the bolded red text on the description page that said "Hurry, free shipping won't last long" was a diversion? It only applies to orders over $50?? (Most sites give free shipping over $50 as a standard feature; there's nothing special about that.)
From: "SafetyCentral.com" <help@safetycentral.com>(through Yahoo! Store Order System) Reply-To: help@safetycentral.com To:
Subject: order safetycentral-62848 from SafetyCentral.com Date: Mon, 16 Oct 2006 09:42:49 -0700 (PDT) MIME-Version: 1.0 Received: from edit115.store.mud.yahoo.com ([209.191.66.104]) by bay0-mc8-f14.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Mon, 16 Oct 2006 09:42:49 -0700 Received: from localhost.localdomain (localhost [127.0.0.1])by edit115.store.mud.yahoo.com (Postfix) with ESMTP id 99F871AA3693for <patrick_a_brady@hotmail.com>; Mon, 16 Oct 2006 09:42:49 -0700 (PDT) PLEASE READ PRIOR TO CALLING OR EMAILING! Shipping fees are NOT included during checkout or reflected in your order confirmation. These charges are calculated and added during order processing, based on published UPS rates and a $2.95 per package handling fee. Your order total which includes shipping& handling charges will be emailed to you along with your tracking number. Our fulfillment system is very efficient and timely. We are able to offer free shipping for online orders over $50.00 using UPS Ground Service due to our automated processing system. Most orders are shipped from our facility within 48 hours (Express order are shipped the same day) if received by 1 PM PST. We ask that you check your email prior to emailing us, as checking order status will delay order processing. PLEASE NOTE: When we are emailed a request to check an order status for a customer within 48 hours of order placement, it's processing
time will be delayed. This is an order confirmation ONLY, indicating that we have received your recent online order from Safety Central - America's Safety & Security Store. Please watch for the 2nd email from us with your order total and tracking number. For Questions regarding your order please contact Customer Service at help@safetycentral.com You can always find out the current status of your order by going to http://order.store.yahoo.com/OS/stat?safetycentral+62848+2973d936442576f6585a Date Mon Oct 16 09:42:48 PDT 2006 Ship to Patrick
Bill
to Same Cell Phone # Credit Card Verification Number 171 Home Phone # Via UPS Ground (Transit Time = 5 - 12 Days Most
Areas) Payment MasterCard Name Code Qty Each Options --------------------------------------------------------------- The CYCLIST Self-Defense R6S15LEB1 2 13.99 Spray for Bicycling By Sabre®, Model
CY-35-OC Subtotal 27.98 Shipping 0.00 Tax
0.00 Total 27.98 Thanks for offering to rate us. You will get another email in 2 weeks with a rating form.